Comfort Suites Alamo - Riverwalk

Was told from the start. I had my family of 5 that i should have gotten an another room with a working sofa bed. on there notes they had they knew that room 222 the sofa bed was not working. was offer a rolling bed. instead of getting another room. so we had less space now.

Booked this hotel based on price and pictures. Price was great..the pictures were doctored so was very disappointed upon arrival. And there was a non-mentioned charge of $15 per day parking fee. Also, it is about a 12 minute walk to the Riverwalk. But the area this hotel is located in I would not want to walk around.The room was dimly lit even with the curtain open. The bed was comfortable and the water pressure in the shower was great(needs an upgrade to adjustable head). The pool and hot tub area is small and if there are children it is very noisy and crowded. It's clean and quiet and the staff is friendly and helpful. We won't stay again but for the time we were there it was ok.

The kids loved the pool area

It was not the nicest room for a special celebration. It was not a cheap booking but the hotel lacked basic cleanliness. The bedding and furniture had some concerning stains. It was very concerning, since some family members have asthma issues. Please read reviews and don’t completely trust pictures. The staff were pretty nice but not the nicest hotel. Thank you.

Everyone was very nice and helpful! The pool was not clean. We went out to the pool twice and small children were in the hot tub.

Mislead by "comfort inn riverwalk" had to walk through shady areas at night with my children to go to and come back from riverwalk. Also my reservation was canceled and i was never notified so when we got there after driving for 8 hours had to sit on phone for an hour to get things figured out. Wallpaper was coming off and tub was clogged

The room is old & had bad odor smell. Also it’s very dark not enough lights. I booked the room have sofa bed. There are bed bugs on sofa bed. My family got bed bug bite. The bathroom even worst. Water not run smoothly & dirty. Paid parking but parked under the bridge in ghetto area that we saw homeless walked around. It was 1st time ever i have stayed in the room like this. Definitely never be back. They said it was non refundable cancel policy so they can’t help with it. I wouldn’t be so mad if there aren’t bed bug bite on my family. I stayed only a night so i didnt notice bug bite & dirty room next morning when the sun is shine. Room was so dark. I can only smell the bad old odor room. Very bed experience over all

Next to a homeless camp not safe to walk with family to river walk at night

Rooms were very clean, cool, comfortable and service was excellent. The people working there were very polite and helpful. Would recommend other friends and family to stay there.

This was the best hotel experience ever. My family had a great time. It was the nicest, most cleanest hotel we have ever stayed in. The staff was very polite and helpful. There was so much to do, such as the pool, the golfing area, plus its just 1 block away from the Alamo and 3 blocks from the Riverwalk. Plus the breakfast experience was deliteful, very good and great tasting full breakfast with so much to choose from. This hotel will probably be the hotel I keep using from now on.