Best Western Plus Roland Inn & Suites

They were super accommodating. The first night there was an issue with the toilet and they moved us the next day to another room. The pool was clean, breakfast was great, and the rooms were spacious enough for me and my kids to feel comfortable for a few days while we were in town.

Front receptionist was rude, told me she did not want complains from my kids as soon as I walked through door. If you have kids don’t stay here you are not welcomed.

Staff was very unprofessional!!! I arrived at 2:37pm. I went to check in and the manager on duty a lady was just yelling at her kids who she brought to work along with some staff. I went to the counter to check in and just stood there cause the clerk wouldn't even acknowledge me. Finally i said hello, i need to check in. He said no rooms were ready till 3pm. I said ok, so in 23 minutes they will be ready? He said yes. So at 2:50 pm the clerk left with the lady managers kids. At 3pm i went to the counter and no one was there. I waited till 3:15 till someone showed up. After Finally checking in i was going to take a shower. There was no towels!!! I called to the clerk and he said he would bring some up. 20 minutes later still no towels. I call back and he says he's working on it. Finally after 30 minutes i get some towels. Very unprofessional!!! The room was disgusting!!! Holes in the wall where the door opens, a/c didn't cool. Tv wouldn't work. I just slept and by 7am i was gone! Never again would i stay there. Someone needs to straighten out the manager lady. Just yelling in Spanish cause her kids wouldn't listen . Didn't know it was bring your kids to work!!

The cleanliness of the room wasn't that great there was hair from previous customers which made me question the entire cleanliness of the room. They also had signage that was not welcoming such as charging for room items and only family members in the elevator at one time?

Best place to stay with family. The hotel rooms were very clean and the mattress was comfortable. There were a lot of options in the Morning breakfast.

Everything was very accommodating and clean. The only issue was the restroom it seemed as if it did not get the adequate attention towards the cleanliness. There was a good amount of hair in the shower and the soap from the previous person that stayed there was still in there. We have small children that usually use the tub so that was the only inconvenience. Over all it was a great stay.

We had a great experience at this hotel! We are a family of four and our room was comfortable for us. The restroom was clean and the whole room. The beds were comfortable and the noise level was low from the highway and guests. The breakfast was okay.

We stayed last minute as we were on a family road trip. I have a 3 month old and I picked this room because it advertised microwave and mini fridge. Well the front desk young man was very nice when we checked in at midnight. Room 406 was very clean, comfy beds, nice little shampoos and conditioner. Overall could have been 5 stars except. Microwave did not work so I could not heat up water for my baby’s bottles. I had to give her cold formula. The heater did not work either so we all woke up coughing (I have an asthmatic son and the cold triggered his cough). I told the lady up front and all she said was oh ok. I was disappointed.

My spouse and I really enjoyed our stay here, it was very clean and the staff were super friendly. The commute to Downtown SA was tolerable and not half bad. I will recommend to all of my friends and family if they are ever in town for a hotel worth staying at, 10/10! 👍

The stay was great. Staff was friendly and very helpful. My kids enjoyed the pool.