Comfort Inn Gurnee near Six Flags

Upon arrival, we were very excited until we got into our room and realized all of our bedding on both the sofa and the actual bed were dirty and looked used with hair, food and some items that appeared to look like blood dried up. We then requested to have new bedding brought into the room while we go out to dinner. The front desk clerk on Sunday the 21st was very sweet and very accommodating. She reached out to the staff, they only brought one bedding up so then the couch was still without bedding for my children. Then we removed rooms to avoid the issue just to come into another room with dirty bedding, hair and trash on the linen and still no bedding on the sofa. I was extremely upset and felt disappointed after spending the amount of money with no credit or refund option.

We had roaches in our room. Told front desk wed be leaving early and were still charged 3 nights! Very upset. My kids had a awful time at this hotel.. after qe switched hotels everything was much better.

I checked in went to the room & was totally disappointed with what I saw. Tye sheets was nasty trash was still on the floor…so me & my family decided not to stay & they only refundee us for one night si they charged me a hundred dollars because their hotel was nasty….they’re all living in this MOTEL including the housekeepers….

I didn’t even check in. I arrived and my family had checked in and was waiting in the lobby area. The bedding in both rooms were filthy. The linen was yellow stained. They offered to change the sheets but we decided to leave. I didn’t trust that they even cleaned anything at this point. The pictures are not what this place looks like.

The staff/ owners were very nice and this was a plus. My family and I felt very welcomed and their friendliness improved our stay. Breakfast was simple but enough. The rooms were clean. I would stay here again, it’s so close to the mall.

Pool was too cold Very disappointed as we went for kids especially

This hotel is in a great location so that was a plus. It's family owned, but it absolutley needs some serious upgrades! You can tell they haven't put much money into the up keep. And the breakfast was laughable but at least they offered something! They also need to hire better staff and offer some training because the people working there were quite dense. Not welcoming at all. They seemed unintrested and half sleep the whole time we were there. We asked for more towels and they act like it was against the rules or something! My kids enjoyed the pool however we had to deal with a karen! So yea over all id give them a 1/5. Definitely won't ever stay there again! Save your money folks. Unless you don't mind dirt and cigarette smells everywhere!

This hotel was a beautiful place to stay. On the close side to the family. Breakfast was ok ,fresh and plenty.

The elevator was disgustingly dirty. The front desk check in was meh, having conversations with others while I tried to check in. My phone fell under the bed, I found food, bottle caps. GROSS! The pool had a cholorine issues in the am. At night, the kids were not being watched and the hot tub had brown goo floating in the bubbles. There was not enough waffel mix, bagels, etc for breakfast. Not even the waffle spray to prevent the waffels from sticking.

The breakfast was simple but good enough. Variety of yogurt, waffles for kids, toast , bagels and fruit. The downside was the cleanliness of hotel. Overall it was vacuumed but the comforters needed to be washed. The bedding smelled dirty. If this is updated, the hotel is decent.