SpringHill Suites Savannah Downtown / Historic District

Our family vacation was a disaster thanks to out stay, upon arrival we were informed it was $50 ! Day for parking when stated on website it was $40. Then checked into room and wife takes off shoes to relax and immediately stepped in animal urine next to bed. After going down to speak to desk clerk that offered another room. Moved to room in the back part of hotel, asked for a different room was given another room. Upon inspecting the new room discovered toenail clipping on couch cushion. After voicing my concern again i was told i could go find somewhere else to stay. Traveling 15 hrs with 3 children and 6 in the evening that was not a option. So i was forced to stay in the cleaner of the 3 options in which we get ready for bed taht evening fold out the sofa bed to discover brown stains on mattress. The next day i again went to speak with staff (Manager) in which they informed me they was not aware of issue. After showing them email which they were aware that i filed a complaint with hotels.com and they replied stating since i checked in already they was not going to do anything. Then agreed on refunding 50% of stay. The next day we no longer felt comfortable staying there we ended out vacation ealier. Again at check out i requested to speak with a manager and was told they were no available and then again questioned the refund that was suppose to be given i was told i needed to contact hotels.com after explaining i already have they said they couldnt do anything. Not finish

We had a family suite with 2 queens and a sofa sleeper. We had 4 adults, and it was perfect! My husband and myself, my mother-in-law and 23 year old son has plenty of room! The refrigerator wasn’t very cold, but just used ice.

The first room they gave us, the sleeper sofa was disgustingly dirty. We told them. They gave us a new room. New room was fine. But housekeeping only came once in the 6 nights we stayed. I had to call for toilet paper. I had to call anytime we needed clean towels. After calling we waited 2 hours. Nothing. Called again. We were told to come down to the front desk for them. Did that. At 10:30pm knocking at our door, waking kids up, finally housekeeping at the door with towels we asked for hours earlier and had to go get ourselves. Trash was overflowing. When i asked the desk to have the manager call us to discuss this; no one ever called. So the cleanliness was well below where it should be. Very disappointed. Wouldn't stay there ever again or recommend.

We recently stayed for the weekend. Our room was very narrow despite booking a suite. The room was dirty with stains on the floors and counters and dust on the refrigerator and microwave. The sink in the bathroom wouldn’t drain unless the plug was removed. The pool area looked dirty. The hot tub was cold and the water looked murky. There was trash around the perimeter so needless to say I wouldn’t let my kids in the pool or hot tub. The breakfast was nice, but not enough seating to accommodate the amount of guests. The location was perfect. We could walk everywhere. The concierge was very helpful and assisted in booking a ghost tour for our family. The bartender at the attached restaurant Toasted was friendly and accommodating and made great drinks. Only bummer was that the restaurant was closed on Sunday.

The property itself was in a fantastic location. The free breakfast was ok but they were out of a lot of things each day and the trash cans were overflowing in the lobby which we found odd. The pool and hot tub were unusable and filthy which when traveling with kids is something they look forward to. Overall it was a fine location for a weekend trip to see Savannah- but I don’t know if we would stay here again.

Perfect location for the price, close to the historic district and lots of bars on the area. the stay was very cozy, breakfast was amazing and the staff were great to my family!

My family and I stayed in two rooms. We all liked the place, it was comfortable. Our TV wasn't working properly and the maintenance person came over right away to resolve our issue. The breakfast is well worth it. You can walk everywhere in the historical district. Great experience.

Room was perfect for what we needed. The bonus of having the shower and the toilet in different rooms was great for a family of 4. The valet was well worth the cost as well.

Breakfast was amazing, room is huge, fits family of 5

We had to cancel our Reversation due to family member getting sick. Springhill Suites did not charge us. We never got our refund from Travelocity. It's been over a month now. James Bowden Perry, FL 32347 July 25, 2023