Four Points by Sheraton Edmonton West

This is our go to stay when we are visiting family for Thanksgiving. Staff are very friendly, rooms are spacious, modern and in good repair. Well located on the west end of Edmonton. Restaurant is has a breakfast buffet but they will cook eggs to order if you ask. Staff are friendly, always smiling and greeting you!

The customer service were very helpful to the customer and the hotel surrounded by Minnie mall, which is very helpful to my family

My credit card was stolen the week before my stay so when we went to check in they said I couldn’t without a credit card (my new one hadn’t come in the mail yet) or I could give them $500 cash (banks closed by now but I could use their ATM, get bent). Even though I had paid in full on my debit card, there was no compassion. So I asked to cancel and they said I had to go through Expieda because I booked through them. I logged in and the hotel marked it non-refundable. So I was out the money no matter what. Very disappointed. I ended up calling a friend to use their credit card. They couldn’t take the credit card over the phone, my friend had to fill out a credit authorization and email it back. FOR A ONE NIGHT STAY. Honest to goodness it was so ridiculous, we didn’t have any kids or pet’s with us so where was the risk of damage? She should’ve used better judgment. She was very aggressive off the get go and as someone who doesn’t back down from confrontation it went argumentative right away. If it wasn’t for the gentleman working that night it would have been a bigger scene than it needed to be.

Travelled with two young kids, the hotel was clean and the staff were polite. Our kids had fun in the indoor pool. I guess the only con was that the A/C in our room was a bit noisy but overall, we enjoyed our stay and would definitely visit again.

There were young kids running all over the hotel when I arrived. Then as I went to go to sleep after a very long day there was a party outside. Adults in chairs having a gathering playing some sort of game with music blasting and they were hollering. It was after 10pm, so inconsiderate of all the other guests. Staff did try to take care of it.

The rooms were clean and quiet considering there were families there for a tournament. The parking was easier when we found there was underground parking.

First time staying at Four Points, rooms were average size, beds were very firm, the bathtub was a child size. No free breakfast served but they did have a cafe that served decent food. I found it very loud inside and outside our room, could hear everything all night long.

Stayed here a few times for kids hockey and volleyball tournaments and never had any issues. Good pricing, comfy beds and great rooms and nice newer feel to everything.