Candlewood Suites West Edmonton - Mall Area, an IHG Hotel

The hotel was very family friendly. It was easy to eat breakfast in our suite. The pool was perfect for children to play and easy for parents to enjoy the hot tub while keeping an eye on their kids.

Staff were friendly and approachable. Facilities are nice and well maintained. Would definitely recommend to friends and family.

Clean, easy. Loved the kitchen facilities in the room. Great for a family.

We enjoyed our stay here - it’s very clean, and the beds are comfortable. The only real downside is the slamming doors from other rooms - which woke up our toddler multiple times. There seems to be many families living here at the moment, which I assume is due to rental shortages or perhaps the wildfires. There’s only one elevator and we saw a few people pushing full grocery carts from the adjacent Walmart into their suites. We really appreciated the underground parking. It makes it nice to not have to warm up a cold car. All in all, we’d stay again because of the availability of a 1 br suite and the kitchenette.

Service was abpve excellent . Staff is friendly and go above and beyond . Heres why stay was unpleasant . Room 103 and 105 were loud . Screaming kids music loud tv yelling till 3 am 4 nights . Pool under maitenance 2 washers broken. Coffee machine broken . My room 101 was clean and as always perfect conditon .

This property is a stones throw (7 minute cab ride) to West Edmonton Mall. While I was in meetings my wife took the kids shopping for school clothes and went to the Water Park. The facility was very easy to get to and did have shopping and restaurants I. The area. We also liked the games room and sharing closet. Only wish they had an air fryer in the kitchenette suite as we do t like using microwaves.

Was a little disappointed, arrived about 2:55, our room was still being cleaned. They gave us a new room, which was fine. I have never seen a pool so small in a hotel. We tried to go down three different times to use the pool and have a soak in the hot tub. It was packed every time. The hot tub was overflowing including kids. We purposely chose a hotel with a pool and hot tub… unfortunately never got the opportunity to use either.

The hotel itself was fine. However, when we checked in we paid for the room. They also put a $25 hold on my credit card. I was not told about any other charges. When I checked my bank account that night there was the charge that I paid for the room and another charge for $196. When I asked at check out I was told that it was a hold and that it would take 3 - 5 days to come off. Not happy. Then I called my bank, they said there was no hold, and the money was withdrawn. Called the hotel back, waited for a manager to call which never happened. Called again and was told that they put a preauth through at 3 pm since they were sold out. Why no one said that when were checking in is not ok. I budget to the dollar and this was a girls trip my sister and I took to have a break from our kids for a night. So now what should have been a nice stress free break, has just made me more stressed than before cause I have bills due. I have never had this happen any other hotel I’ve stayed at and will definitely not be staying at this hotel or any hotels associated with them.

It’s our favourite place to stay big rooms and great for kids

Good value for the West End for families. This is the 2nd stay we have had at this property and while this is a great spot for families, the beds have lead to a terrible sleep both times. Nothing particular of note, so perhaps our crew is just a bit picky. The pool, value, and location is great for West Edmonton Mall area stayers!