Home2 Suites by Hilton San Antonio Lackland/Sea World, TX

Really nice stay. Very family friendly

Great size room and amenities for a family of 6. Room was clean. The housekeeper working the second floor on Saturday 5/25 was amazing! She was friendly and helpful.

ZERO STARS. This has been the worst hotel stay l've ever had. After traveling here to visit SeaWorld and out all day with small tired little kids only to come back and have all of our items from the refrigerator and freezer taken, bed linen, towels and washcloths taken. It clearly states that housekeeping comes every other day, which means no one should've been in our room. I'm assuming housekeeping realized that we weren't checked out and stopped removing everything with the exception of our luggage and our children's personalized cups in the refrigerator. But, then they never came back to replace trash bags, linen, towels, or even clean. They couldn't return our sports drinks, waters, sparkling drinks that were in the refrigerator, our costly ice packs, can't replace the food so that's a loss. None of these items can actually be returned as that's disgusting but I'm in so much disbelief. While at the front desk I request bed linen, towels and washcloths and have someone make the bed. This resulted in me making the bed myself as the employee stated they were not very familiar with the process. This happened 4/20 and no resolution has been provided nor have I been contacted by the hotel still on 4/22.

Our stay was what we expected, clean and well maintained. There was a walmart not too far and a wonderful gameroom across the street for snacks and entertainment for the children. The staff was helpful and friendly.

Great room. Only issue was people above use had kids running in room until 11 at night. This in not a hotel issue, but parents

Home2 staff was friendly and answered all my questions. The suite was clean and was able to sleep our 4 kids with no problem.

This is a nice stay for a family. Breakfast, while busy (spring break week) was always well stocked. Staff was friendly. My two complaints are that the pool was pretty gross- murky water, clumps of hair on pool deck, and enough chlorine fumes to burn your eyes sitting there. Other complaint was loud neighbors whose behavior was addressed after hours, but not fully enforced and thus kept me and 2 of my children up until 2 am. I get that isn’t the hotels fault, just saying it wasn’t fully addressed.

Love the indoor pool. The kids enjoyed the chance to swim. The breakfast options were amazing. Well worth it.

Good place to stay with family

We stayed here for a quick Sea World Trip. The hotel is situated close to Sea World (5 minute drive?) and a lot of fast food and sit down restaurants very close by. It was clean and comfortable. The kitchen in the room would be extremely convenient for longer stays, or for families who would be in and out throughout the day. The breakfast was good for us, although it was busy (as expected). My kids enjoyed Texas Waffles and watching the automatic pancake maker. Dad enjoyed his sausage and egg breakfast! Overall we were pleased with the value of the hotel. We had a 2 queen + sofa pullout room. My son opted to sleep on the couch instead of pulling out the bed, which seemed like it might not be too comfortable.