Staybridge Suites San Antonio Sea World, an IHG Hotel

Others were right! Stay away. Luckily we were there for less than 7 hours. This hotel needs some major updates. Kid you not, our Two Bedroom hotel room looked nothing like the photos. My toddlers walked in and said this hotel room is old dad. The two bedroom doors were broken, bathrooms looked like it was falling apart. Bed mattress was horrible and literally sleeping on just springs. As a person who rarely complains. It was pretty bad. Even the floors were so thin it felt like I was walking on thin plywood like my garage attic. There was even a guy in a golf cart sitting in the parking lot starring at us. He eventually towed vehicles that night. Wish I had photos of the room but at the end of the day, it just wasn’t worth it. The only thing that made it up was the breakfast. It was a basic eggs and sausages but it made my morning. Front staff were amazing. Quick check in and out. Stay here if you really don’t care about quality. Not for this price though. This hotel is not up to par as the one in my hometown. Buildings getting old and heavily used for years. Take my advice if you have kids, go somewhere else.

Perfect place for a family to stay visiting seaworld. The shuttle from the hotel to seaworld worked out perfectly! The staff were incredibly kind and accommodating. Breakfast yielded many options for picky eaters. Older hotel, but overall we really enjoyed our stay!

We checked into this hotel on our way to Florida from Utah. Upon arriving I checked us in and sent the family up to the room while getting both vehicles cleaned up and parked (we are moving, so vehicles are packed). Before I could get to the second vehicle my wife called and said there is hair in the tub and blood stains on the pull out couch. I asked the front desk if we could switch rooms. She was very nice and I think a little embarrassed so she gladly agreed to help us switch rooms. I wish I could say the second room was better. It was just as bad. But had an overwhelming smell of bleach in the bathroom (was someone cleaning up a murder scene here). The only positive was we got our money back and had to go get a second hotel after 2AM Sincerely the husband

Over rail hotel was OK great location for families traveling to SeaWorld. Only thing is hotels out of date. I’ve stayed at multiple state bridges and this one was the oldest one. I’ve stayed at beds are little uncomfortable pull out. Couches are really bad mattresses are less than 2 inches for sheets the first night There because they were stained sheets at night had to go to the front after waking up getting breakfast and asking for sheets again lady wrote it down but never happened because Cleaning ladies went into the room sheets were still on the floor towels were refresh but no New comforters old comforters were still on the floor so after getting back from SeaWorld at 4:30 I kindly walked up and asked for new sheets front desk lady called cleaning ladies and multiple cleaning. Ladies said why are we being rushed to get sheets but then I was just asking for new sheets after asking in the morning at 10:30 front desk lady and cleaning ladies fought for about a minute on the phone asking why we’re rushing or why I need new sheets so front desk lady asked me to bring sheets upfront mind you , I walked up front with the sheets And personally handed them to her and showed them the stains Over breakfast and the shuttle to SeaWorld was a great experience. Might be a little weight to get into SeaWorld but the best thing for a first time experience for our family.

The phone didn't work and the front desk never answered the phone. Also, the TV's had no remote and didn't work. There were no sheets for the pullout bed. There was only a pillow and a blanket, which was the size that could only fit a toddler's bed. Furthermore, the pullout bed had broken metal rods sticking out of it and there was food crumbs, dirt, and bugs under the pullout bed mattress.

This hotel is perfect for a family trip to Sea World. Hotel was nice and the staff was very helpful. Trying to find food for the whole family is about a 10 min drive but easily doable. Overall great experience

we stayed in a 2 bedroom suite. Perfect for 2 families. The suite was roomy and spacious.

Second time we have stayed at this property. Suitable for our large family. Could use some updating. It was the same as it was 6 years ago during our first stay.

Absolutely unacceptable. I get to my room and it is filthy. Stains all over the floor, all over the couch and bed. Dust ruffle has liquid splashes all over it. White powder found in corners of the room. Unfit for small children. We asked to be switched to another room and we got a cleaner room. However, the bed is literally as hard as sleeping on the ground and we were awoken each morning at 6:45 by the construction crew right out our window. If you want a restful stay DO NOT BOOK HERE.

I booked a room with two queens and a fold out couch. When I arrived they only had a room with one king bed. It was horribly uncomfortable for our family and when I called down and explained the error, the front desk person, Gabbie, was apologetic but never offered any remedy. I had to request extra blankets and have my children sleep on the floor. It was aweful. Even the extra blankets didn't arrive until hours later when I called a second time. Due to our horrible night sleep we asked for extra time before we checked out. They said we could stay until 2pm but never mentioned they'd charge EXTRA. I found a $25 charge to my card for am extra hour in the room! HORRIBLE experience.