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elizabeth
27 Jul 2024 - 29 Jul 2024
reviewed on hcom
2 out of 5 stars
When we arrived I was charged a total of $100 deposit on two rooms which I was never told until check in.. Then I was charged an around $500 again for two rooms which they said was just a thing for pre authorization again was never told of this. Then again the total amount of the two rooms were charged upon checking out. Which was another $592.00. The air did not work well in my room and there was burn holes in the sheets of the second room. This is supposed to be a non smoking hotel. Staff was extremely rude when I brought up my charges and was concerned.. I would not recommend this hotel if you are on a budget with their hidden fees. Location was great but the kids running and screaming down the hall and slamming doors until 2:30 am was unacceptable and the elevator was dangerous with water from people using the pool.
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TONY
11 Jun 2024 - 15 Jun 2024
reviewed on hcom
5 out of 5 stars
We stayed here for our son’s BMT ceremonies. It was close to the base and clean. The hot breakfast was an added bonus, which provided gluten free options. The lobby had comfortable seating for family gathering after the ceremonies. Room stayed pleasantly cool after very hot days.
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Juan
1 May 2024 - 3 May 2024
reviewed on expedia
5 out of 5 stars
Swimming pool.....
Breakfast was not good it made all my family sick
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Francisco
23 Mar 2024 - 24 Mar 2024
reviewed on expedia
5 out of 5 stars
It is family oriented, small, safe and easy access to the highway.
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Michael
27 Feb 2024 - 1 Mar 2024
reviewed on hcom
5 out of 5 stars
The room was spotless, and kept that way. I beleive that this is a solid business, and very good option for anyone looking to attend their kid's graduation at Lackland Airforce Base. There is a restaurant right next door, and very convenient for guests. Additionally, the base is like 2 exits down the highway. Very very clean and convenient location.
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Denis
30 Dec 2023 - 1 Jan 2024
reviewed on expedia
5 out of 5 stars
Great staff! New Clean hotel. Conveniently located close to SeaWorld which is great for families. And, great breakfast with convenient hours
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Laura De
16 Sept 2023 - 17 Sept 2023
reviewed on orbitz
5 out of 5 stars
The only thing was that my kids went in to pool and a staff member asked for them to get out cause their Lightning was not working at the time. So why open it if not running properly??
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Alejandro
16 Aug 2023 - 19 Aug 2023
reviewed on hcom
5 out of 5 stars
This is a great hotel to stay with family. It's new, very clean, quiet, safe and comfortable. Good breakfast and large dinning area. The parking lot is safe, the swimming pool is clean, the rooms are great, bathroom, appliances, beds, TV, wifi, AC, everything is excellent. I only experienced a problem when the front desk charged me tagain when I had already paid in advance via hotels.com I saw the double charge on my second night, and they immediately saw it and started the refund process which unfortunatley takes 5 business days. Other than this issue, all else is great about this hotel.
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Ericka
1 Jul 2023 - 4 Jul 2023
reviewed on hcom
4 out of 5 stars
We didn’t receive any towels or toilet paper. That’s my only issue. Honestly, it’s actually pretty weird that they didn’t come in the room at all. I’ve gone to many hotels and this is the first time this has ever happened no matter how many days we stay they come in they clean up the trash and leave towels, fix my room, organize my kids toy, they leave it in acute silly way and check the toilet and clean the toilet and the shower. They will even do my beds. No I wasn’t expecting them to do my bed and fix the toys up and I was expecting like taking out the trash, clean new towels and adding toilet paper. I mean you just can always just leave more toilet paper in there like instead of two add five.
The weirdest part is that I’ve been in this hotel before a year ago and it wasn’t like this not even a year ago I was on December.
I’m disappointed because I’ve been here twice and I loved it the other two times.
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Shelbie
18 Jun 2023 - 19 Jun 2023
reviewed on orbitz
5 out of 5 stars
Honestly my only complaint is I feel like the rooms echoed so I felt like my kids were being super loud 😂. The breakfast food wasn’t horrible and the place was updated and clean. Front staff wasn’t super friendly but wasn’t rude when we got there but it was late so I don’t blame her.