Fairfield Inn & Suites San Antonio Brooks City Base

The stay was good. We asked for room service and even tipped the last, but she didn't even vacuum. Cheez it crumbs from my kiddo were still there. She didn't make the beds. Idk but that was disappointing. The breakfast was decent, but bacon wasn't an option either way and my son was upset as he doesn't eat sausage. The rooms are super clean. Beds are comfy. My husband really likes it.

Upon arrival, we were greeted by Alex, she had a wonderful smile, got us checked in, offered the application for the Marriott card, briefly explained the benefits of the having the card. All of this was done in a very friendly and cheerful voice. All of this assured that this was the right place for us to stay. As of this write up, we’re on our second day due to an unexpected incident in the family. However, all is well, we know we are at the right place for resting.

The hotel was very clean and comfortable and the staff was friendly. The breakfast was acceptable for my family of 5 (3 kids), of course, it could have been better for us adults, but no complaints!!

I liked that the staff were friendly and outgoing. The outside of the building, as well as the lobby, were both very well kept/maintained. The pool looks much bigger on the website due to creative camera angles. In reality it is a large hot tub. The room was clean, but smelled like someone had been smoking in it previously. It was supposed to be a non smoking room. We did not ask to change rooms but did inform the front desk so that we did not get charged a cleaning fee for smoking in the room. Room service did not come and empty the trash. There were five people, including a baby which means diapers, staying in the room, so the trash overfilled quickly. Also had to call for more wash clothes as were provided a whopping 2 wash clothes. This is a decent looking property and the staff is friendly enough, but the small things matter when you're traveling with small children. So having a room that actually is non smoking, the trash removed daily, and the towels & washcloths replaced daily are important. If these services aren't standard practice then guest should be informed that they'll need to call the front desk and ask for trash pick up and washcloth & towel replacement. I would stay here again, but would definitely remember to call every morning and ask for trash take out etc. (final note; the receptionist was friendly and offered to let us change rooms to a cleaner/non smoked in room, and towel replacement was quick when called for)

We came to San Antonio for a heartbreaking family funeral. I called the Fairfield to ask if we could have an early check in because we had to be at the funeral home all day and we needed to be able to put our things away. I carry insulin which cannot be left in a hot car. No questions asked they immediately told us that they would have a room ready for us early. That was very much appreciated. Upon entering the Fairfield the staff was very friendly. Throughout our stay we encountered nothing, but the friendliest service. We had a very nice clean room that accommodated us completely. The next day we enjoyed breakfast and good coffee. Check out was a breeze that took less than a minute!