Hotel Contessa

Just a sweet stay, Chris at the front desk was amazing. Room was clean and comfortable. Guest services was responsive. Pool and hot tub were an added bonus at the end of a long day. Great stay even with children. In walking distance to Dave and Busters as well as Lego land. I’d highly recommend.

Good stay family was happy

A quick day trip for the kids summer break, visit to Sea World and the River Walk

Hotel was amazing other than a few noisy kids running wild after midnight.

Not luxurious. Nice that it’s on the river walk and live music was nice. Right across a dance club so it was very loud till dawn. AC did not work for the majority of our stay. Executive suite for family had very small beds. Calls to front desk took a long time to answer. Hotel is older and room had a strong smell to it.

Ambler restaurant food was excellent, but pricey. Rooms were nice, but 2 full beds are not for adults. Elevators were safe due to needing a room key to access, but painfully slow wait to get into one. Toilet was practically a kids sized shoved into a corner. 4 Towels for 4 people TV would not work properly - not responsive to functions and needed to be reset often. Only 1 front desk staff to check in and check out guests Pool area (1 ridiculously small) - we could not use at it was always crowded. Summary: extremely overpriced for the amenities available and most could not even use during the stay

My family joined me while I attended a convention. The rooms here are perfectly sized for a small family to comfortably share one room. They are much more spacious than similarly priced rooms at other nearby hotels. The facility seemed well maintained. They have done a nice job of updating the rooms and we felt that everything was pretty nice. The age of the building shows through here and there, but overall I’d say that it is as nice and better value compared with other hotels of its age and price on the Riverwalk. We had excellent service all throughout our stay. I travel very frequently for work and must say that ALL of the staff here stood out being very friendly, kind, and responsive. Stephanie at the front desk and the bell hops made our stay great. We ordered food from room service once and it was all very good. The drinks we had in the bar were also excellent. Prices were all commensurate with what one would expect from a hotel on the Riverwalk, but I think the quality for price was just a touch above and represents good value as well. The valet parking is expensive but priced in line with all of the other downtown hotels. There are slightly cheaper sled-parking options close by if you can find space, but overall I’d rank it worth it. Be prepared that car retrieval can take a while during rush hour times. Hotel Contessa is a great value for money and we had a fantastic stay. We highly recommend it and would stay here again.

Hotel Contessa was perfect for our family! This hotel is conveniently located near everything you’d want to do along the riverwalk and in downtown San Antonio. The pool was quiet and never busy. My husband enjoyed the fitness center which had great equipment and was also never busy. The suite set up was great for our family of four and even though our room overlooked the riverwalk it was so quiet.

Quiet, clean, & family friendly. Very spacious rooms, on-site restaurant & within the river walk but a good walk from the market square. Will stay again!

Terrible customer service and the front staff was always too busy to answer questions and have help. Room service was unavailable for this being a “luxury” hotel. Also felt the annoyance from hotel staff regarding needing items for my toddler. Which I was paying for. Such a waste of our time staying here!