Homewood Suites by Hilton Columbus/Easton, OH

The pool area was great. The water and area was clean. Our room was ready 2 hours late. Ice machines didn't work, key didn't work part of time, breakfast was not served so sent next door to Hilton Garden Inn-wanted us to pay 20.00 each for breakfast-NO, we were disappointed. Staff was nice, but there weren't enough people to serve, clean and check in/out. Disappointed especially since it was a new build so close to home for a birthday get together with kids from here and out of town.

Great hotel BUT short staffed, no blankets for pull out beds and only had 2 sets of towels/washcloths even though my reservation CLEARLY SAID 6 PEOPLE! Then both nights there were kids in the room on top of us who kept jumping off the bed from 12a-2am!!!!!!!!!!!!!!!!!

Pool was closed both days we were there. Breakfast selection was awful and what was served was not good at all. They removed waffle maker as we arrived for breakfast at 7:30 am. The halls lobby and doorways was crowded with large groups of children running around and screaming. I mean between 30 to fifty 10 year olds. Definitely not worth $200 a night!

We (myself, my husband and 3 children)arrived at 5:30pm, took 20 mins to check in because there was one employee working and she was on the phone. Our first room was filthy; not cleaned, dirty socks on the floor, linens were clearly used. We requested another room. The manager said he inspected our second room, it was equally disgusting. Popcorn kernals on the floor, hair on the bedding, wrappers in the kitchen. We requested another move. This time we were told we'd have to wait for one to be cleaned. It was now 6:30. They offered us "adjoining" rooms since nothing else was available. We're traveling with children so this is not ideal but we also needed to get settled in so we reluctantly accepted. The rooms were side by side but not adjoining (no common door in between). These rooms were lacking linens, dishes left in dishwasher, and unclean floors. We placed a clean sheet on each bed to sleep on to get through the night. My husband and I had to sleep separately to accommodate the kids having an adult in each room. The night was long since the walls are thin and every noise inside and out can be heard. The next morning at the breakfast buffet, I was rudely accosted by a spanish employee that repeatedly yelled at me in front of other guests and my kids over a mess that we did not make, even as I walked away from her she continued to tell me how I should prepare the food. I was livid. We packed and left immediately. We travel monthly and stay at hotels often, never this one.