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Best Western Plus Westgate Inn & Suites

2 1/2 star hotel
Kids stay free
Connecting rooms
9.4/10 Exceptional
(1002 verified Hotels.com guest reviews)
See verified family reviews (8)

generated by AI based on family reviews

Overview

Best Western Plus Westgate Inn & Suites receives consistently positive feedback from families. Guests frequently praise the welcoming and accommodating staff, the cleanliness of the rooms and lobby, and the delicious and extensive breakfast. The hotel's convenient location is also a plus for many visitors. While some guests have mentioned minor issues with the key system, the overall experience is overwhelmingly positive, making it a potentially good option for families.

Guest highlights

The incredibly friendly and accommodating staff who went above and beyond to help guests.
The delicious and extensive free breakfast.
Spotless and attractive rooms and lobby.

About the hotel

A 24-hour fitness center, a bar/lounge, and a 24-hour business center are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a conference center, a spa tub, and coffee/tea in a common area. Housekeeping is available on request.

Nearby attractions

Located in Leland, Best Western Plus Westgate Inn & Suites is connected to a shopping center. The Cotton Exchange and Mayfaire Town Center are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Cape Fear River and Greenfield Lake Park and Gardens. Children's Museum of Wilmington and Cape Fear Museum are also worth visiting. Discover the area's water adventures with kayaking, scuba diving, and snorkeling nearby, or enjoy the great outdoors with hiking/biking trails.

Popular amenities

Family friendly

Free cribs/infant beds
Laundry facilities
Microwave
Refrigerator
Rollaway/extra beds (surcharge)
Seasonal outdoor pool

Wifi

Available in all rooms: free wifi and wired internet
Available in some public areas: free wifi and wired internet

Food and drink

1 bar
Coffee/tea in common area(s)
Full breakfast available for a fee daily 6:30 am–9:30 am: usd 0.01 per person

Guest services

24-hour front desk
Housekeeping (on request)
Laundry facilities
Luggage storage
Multilingual staff

Accessibility

Accessible bathroom (select rooms)
Braille signage
Handrails in stairways
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Pool hoist on site
Roll-in shower (select rooms)
Stair-free path to entrance
Visual fire alarm
Well-lit path to entrance
Wheelchair-accessible fitness center
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible registration desk

Things to do

24-hour fitness center
Seasonal outdoor pool
Spa tub

Outdoor

Pool sun loungers
Pool umbrellas

Conveniences

Elevator
Free newspapers in lobby
Front-desk safe
Vending machine
Water dispenser

More

Fireplace in lobby
Smoke-free property
Tv in lobby

Nearest Airport

Airplane
Wilmington International Airport
13 km from this hotel
map

Reviews that mention...

Family Reviews

for Best Western Plus Westgate Inn & Suites
star-fullstar-fullstar-fullstar-fullstar-full

5 out of 5 stars

8 reviews

Review data

5 star reviews

88%

4 star reviews

0%

3 star reviews

12%

2 star reviews

0%

1 star reviews

0%

We have selected a sample of reviews which reflect what families have said about Best Western Plus Westgate Inn & Suites

Latest reviews (8)

M

Mairo

2 Jul 2024 - 6 Jul 2024
reviewed on hcom

5 out of 5 stars

The trip to North Carolina with my family was amazing, the Hotel was memorable too. The attention, kindness, clean room, delicious breakfast, the personal, etc, was great!
C

Christopher

20 Feb 2024 - 21 Feb 2024
reviewed on hcom

5 out of 5 stars

I must first compliment the staff. The whole time I was there they were very accommodating. We were down due to a family member being out in hospice so each day we needed to add on another night they were willing to help. I just can’t say enough good things about the staff.
B

Bonita

13 Oct 2023 - 14 Oct 2023
reviewed on hcom

5 out of 5 stars

I am impressed with Best Western Plus for the clean and attractive rooms and lobby and the amenities. My family who lives local came to visit and we sat in the lobby on couches by the warm fireplace. The free breakfast was far beyond my expectations. And the staff was extremely helpful and warm to us.
C

Christina

17 Aug 2023 - 20 Aug 2023
reviewed on travelocity

5 out of 5 stars

all services were awesome staff was very kind however the key system needs an upgrade everytime we came back to our rooms our keys didn’t work with two kids we had to travel back to 1st floor from the 4th to have keys remade.
A

Amanda

4 Aug 2023 - 6 Aug 2023
reviewed on hcom

3 out of 5 stars

The man at the desk called my child an animal. She’s autistic. I talked to the manger and said I should be more understanding. Then they hung an apology bag with old snacks and water in it. There was dirty pillows on the bed when we arrived.** I was also charged extra with no warning.** My family and I will NEVER stay there again! Awful place to stay!
J

Jasmin

8 Jun 2023 - 10 Jun 2023
reviewed on hcom

5 out of 5 stars

This hotel is my go to stay when I’m in the area visiting family. It is very family and pet friendly. Very clean and close to everything. It will continue to be my only stay while in Leland.
J

Jennifer

15 May 2023 - 16 May 2023
reviewed on hcom

5 out of 5 stars

In town for funeral. Got hotel with family member on same floor. New motel nice. Good service
K

Kidra

8 Apr 2023 - 10 Apr 2023
reviewed on travelocity

5 out of 5 stars

Everyone are so polite and the property is clean and the customer service was great and the breakfast is always hot and ready and tasty I would recommend my family and friends to stay at this resort
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