Residence Inn by Marriott Rochester West/Greece

Went on a family trip to visit family. We had a stuio, The room was nice and spacious. Check in and out was quick and easy. The food was a okay. Pool area was hot nut once you get into the pool uou geel cool. Definitely recommend and will book ahain on the near future.

Property was very clean. The staff was very friendly as well. We stayed here for easter long weekend and took the kids to the Strong Mudeum of Play which was about a 10-15min drive from the hotel. The hotel was very convenient as its right off the highway. Tons of food options outside within a 5min drive. Olive Garden was beside the hotel and you can literally walk there and order food. Pool was great for the kids but hot tub wasnt working during our stay. No big deal. The rooms were very clean and well kept. You can tell there is a bit of age from the hallways but staff kept it overall clean. Everybody was so friendly here and we loved how it included FREE breakfast every morning. Id stay here again.

Very clean and very nice studio room..only thing i didnt like was alot of the adults were drinking alcohal around the pool and spa area..i dont want my kids around that.. other then that we had an amazing time..

We had a wonderful time. All the staff was courteous and friendly. Breakfast in the morning was excellent. Would definitely stay here again and recommend this hotel difference and family.

We were several family members (21 in total) venturing to Rochester, New York for a Christmas Gift experience, visiting the Strong Museum. We came by car from Canada to spend the weekend together and enjoy what we hoped, would be a memorable moment. The Strong Museum was amazing! I recommend you go if you get the chance. The Residence Inn by Marriot, unfortunately did not hit the spot. Desk personnel were extremely unprofessional and lacking in every way. We had to request and remind them that bed linen was not provided for the pull-out couch, and that plastic covers on the mattress had not been removed. Nice that they were new, but really was that our job? They didn't even bring the linen to our rooms. We had to carry 6 room loads of linens through the hallway by ourselves. There was no restaurant....even though the website specifically says there was. Rooms were spacious and newly renovated, but it didn't make up for the next big disappointment, which was the pool. Upon entering the pool area, there was a heavy chemical intoxication. The chlorine hit you and before long, (and I mean within 10 minutes), your eyes were stinging and you felt like you were going to cough up a lung. We advised the staff, who basically looked at us like they had no idea what we were talking about. We mentioned it again the next day, and was advised that there had been only one other complaint, and that the chemical levels were fine. Just recently saw that a visitor on the same weekend has made a

I booked a room on a cold NY Friday night for my children to be able to enjoy the pool and hot tub. I arrived at around 8pm. As we arrived to the pool area there was a very strong odor of chemicals and it was very hot. We were not in the pool for more than 5 minutes when a woman fainted in the pool and we were then asked to leave as the pool was being closed as well as the hot tub. When I asked the staff why we had to leave they stated there were far too many chemicals and this was not the first person who fainted. Not only was it unsafe but the only reason I booked the hotel was for the pool and I called ahead of time to confirm it was open to only get there and not be able to use it. My kids were so sad.

The hotel behind us, right outside our window had about 6 fire trucks and some police there with there lights on for over an hour. My kids got scared

On Saturday night, after we were gone all day, we decided to use the pool/hottub. There were a bunch of kids & teens in the pool area splashing and jumping. They also brought in floatation devices for a small pool and tye # of people in the pool area. Ot also stated that 3 ppl for hot tub.With all the jumping & splashing, there was water on the deck area. We spoke with the front desk and they did nothing. All they said to me was it was never that busy and all they could do was go in and keep stating not jump or splash.

The staff was nice when they contacted us for a room change prior to our arrival, check in people were nice. We arrived late, but the condition of our rooms were less than desirable. The room furniture was not well maintained or clean. Gum on furniture. Our room smelled like heavy dirty smoke. The couches were dirty and broken down and crumbs on the seat of the desk chair. Our room definitely needs a facelift. The bed was extremely lumpy and suken in. Overnight we could hear our neighbor snoring, and then his guest going to the bathroom. We could actually tell what their bathroom activity was and it was a male, still while the other was snoring. Walls were very thin. We have stayed at other residence inn locally and the difference in condition was definitely noticeable. It was the worst conditon hotel our family has stayed in. Will not be staying at this location.