Microtel Inn & Suites by Wyndham Chili/Rochester Airport

We had someone knocking at our door in the morning at 9 am with noise complaint. It’s not hotel staff. We asked the hotel staff before checking to give us a ground floor room since we have kids who will be excited on a vacation and run around. The staff was not able to provide a ground floor room and let some strangers knock on our door.

First off the staff and everyone working there were amazing and friendly. Props to them! However our stay was not the best. Our bathroom door couldn’t close, there was not hot water and we had to get it fixed, our curtains were broken and it was hard to shut one side of the curtains, there was hair in multiple places in the bathroom and could have been cleaner. The breakfast also left something to be desired. The juice dispenser wasn’t working. The waffle batter was consistently too thick and wouldn’t come out of the dispenser. Also it would be awesome if they could add hot eggs or sausage. Lastly and this was out of their control, but we had neighbors that were yelling at each other and threatening each other at 3am. My kiddos were scared and we had a very hard time falling asleep after that.

Location in a quiet area, even though it is a small Inn, it offers the best complimentary breakfast with a lot of various items to choose from, especially the self-help fresh-made pancake, boil egg with shell off, yogurt, bagel with cream cheese, The staff cleans the common area very frequently. Also, they clean each room thoughtfully and change all the bedding. Staffs are very friendly and helpful. Easy travel to downtown Rochester and Ontario Beach Park, take only 15 min. My family will come back again and highly recommended it.

The location to amenities was good. The breakfast was lacking. Too much noise came through from the adjoining room. Guests with infants should not be i neighbouring suites, as the baby wakes and screams though the night

Friendly staff, clean and quiet. Shower curtain slight but musty smell first night. Second night stay was clean no issues. Enjoy this location, close to family.