Fairfield by Marriott Rochester Henrietta/University Area

My family and I arrived at the hotel after a seven hours drive and no staff was available to do the check in. We waited 30 minutes until a staff member showed up to check us in but we were told that no queen beds were available and I had made my reservation 2 months ago. The front desk staff member was the only worker on site running the business. He was the one who had to clean the room while we were in the waiting area. We waited almost 2 hours for a room.

We booked a 2 queen room. None available when we got to the hotel. I slept on the floor so my family could have a bed. Bed was not clean, someone else’s food in the microwave and fridge.

There were tampons in the pool area (not used. But still). They are under construction but the floors were so dirty. Thank you. When my family left they said goodbye to the desk person who didn’t even acknowledge them. Someone knocked on the door at 10a and asked if we were in there even though check out wasn’t till noon.

I had an horrible experience with this reservation. When we reached the hotel and tried to check-in they said they were overbooked and cannot give us a room. It was 12 in the night and I had 2 senior citizens and 2 small kids, I pleaded that I have no other place to stay but they couldn't help us even after making full payment and getting confirmation from Expedia. I am also disappointed by the way Expedia handled it, I was on call nearly till 2 am but they couldn't give me proper hotel so I roamed around in some unknown city and found a stay for that night. It was supposed to be a happy vacation time but ended up to be a horrible experience. To add it, I need to make 5-6 calls to get my refund. The last person I spoke was very rude. I was not even asking for the extra amount I paid for last minute reservation but all I was requesting for a full refund for the stay that I never used, she said she cannot give insurance money and asked me to go and read terms and conditions. I heartfully wish no other parent should go through the pain that I went through on that night and wish expedia/hotels don't sell/show the rooms which were already sold.

My family loved the hotel, but the hallways smelled like skunk to me. I have a very acute sense of smell, so I was the only one bothered by it.

My kids and I were stuck in Room 211 which sits directly over the entrance of the hotel. There are no blackout curtains and it was extremely light the whole night due to the lights that light the entrance. The beds were rock hard and the shower wouldn’t drain. Needless to say, there was zero sleep.

This hotel is tops. I only have two other hotels to compare this one to, but I dont think that anyone could top this for a fair rate. Wonderful staff, clean rooms, very child friendly. Thank you so much for making a very nice place at a reasonable rate.