Seneca Niagara Resort & Casino

The room was very nice, clean and the bed was soo soft....a easy walk to Canada from the hotel. The restaurant in the hotel was nice food was good great service. This will be my go to place for my next family trip

It was very nice my family and myself included enjoyed our stay.

The hotel stay was great, it was very clean and the staff was very pleasant. The info for attractions about Niagra falls could have been better, It would be nice if they gave information on events and sites about Niagra Falls without having ask a million questions to get answers. Also they need more family friendly priced restaurants. The Casino was not very favorable for the patron. The Slots were tight and didnt want to payout, it seemed like they only had 2 of the same ladies bringing out drinks so it was easier to just buy your own. That's probably what they want you do anyway. Overall if you stay for the Hotel and not the casino or restaurants inside. Do it because the rooms are very nice and clean and the price is nice.

Good but the only complaint is rooms is cigar smoke all around. Not recommended for family stay otherwise good location and view.

This resort is very nice. Friendly staff yet they did not do your room. You need to ask. As a gambler I enjoy it, this time of year though, not much on this side for kids except seeing falls. Pool area is one of the best I've seen at a casino resort. Restaurant food was very good at both places we ate.

Stayed with family and enjoyed pool area. Room was clean and adequate. Beds were uncomfortable, from sheets to pillows and mattress.

The place is beautiful. Felt like we were in Vegas. Not exactly what I would call child friendly but would make a good get away for a girls weekend or night with your spouse

The general area around this property is terrible. Many boarded up houses and shady looking bars and convenience stores everywhere. They said we could walk to the falls from here but it definitely would not be safe to do so. The hotel itself smells like cigarettes in all common areas. We checked in on Monday and checked out on Friday and never once received any housekeeping services despite calling for them. Also, we were overcharged for a bogus room service fee at the end of our stay. It took calling and emailing about five times to get the charge reversed. they would never answer the front desk phones. We booked two rooms and had to move one of the rooms because the neighbor stayed up all night with screaming kids and screaming parents. The hotel did nothing about that at first. They reluctantly let us move to a different floor after several requests. The food prices are outrageous here also. The Buffet is $31 each even for an 11 year old! We did have a good club sandwich from room service on the last night. Overall would not stay here again or recommend this property.

the area around seneca is a ghost town. the only friendly people at the resort was the lady that checked us in & the waitress we had at the buffet, everyone else is extremely rude and lacks people skills. the security is on a power trip, they pick and choose who they have to “escort” and who gets a pass to walk through the casino with minors. having food options on the other side of the casino from the hotel is a nuisance esp since they dont allow minors to walk through even if they are with their parents. if security chooses to escort families they should LEAD not follow since people typically dont know what direction they should be going. we veered off in the direction of the buffet on the casino side & instead of the security escort nicely telling us we should continue straight he took that opportunity to yell at us like we children. everything in seneca and around town close extremely early. the staff need additional training in hospitality because they all look and act like they hate their jobs and their life. we arrived at the hotel after check in time & two of our rooms were not ready. nobody has a sense of urgency. the hostess staff at the buffet are also clueless, they look like they dont know what is going on around them and everyone has this blank stare. DO NOT BOOK HERE if you have other options! our group could not wait to check out. if i could give ZERO stars, i would!

The staff was really rude except for the lady that checked us in she was great. I think it’s so dumb that we need security escorts to walk through the casino to get to the restaurants like I’m gonna let my kid hop on a machine and take shots! The 1st time they escorted us we made a turn toward the buffet sign and we got YELLED at like we were supposed to know there’s another entrance for people with kids maybe instead of following BEHIND us you LEAD us! Or reconfigure it so there’s a way to get to the restaurants without walking through the casino because it was such a hassle waiting for someone to escort us. Also our 1st night mind you we’re all jet lagged on California time the housekeepers banged on my door at 11am yelling “you’re supposed to be out of here!” I told her no we are here for another night and shut the door, I hated this place. Ps I really wanted to cuss in this review to emphasize the hate I had for this place. Don’t stay here.