DoubleTree by Hilton Hotel Niagara Falls New York

A short family trip to Niagara Falls. The hotel is a short walk to the American side of the park.

Well, our rooms weren’t the “falls view” we paid for… but we were only there for a day so chose not to complain. However, the rooms were DIRTY, especially the bathroom… the sink, the shower, DISGUSTING, to the point, we chose not to give our toddler a full shower. The towels were so stinky. In summary, very unclean.

I booked a Junior Suite with 2 Queen Beds for $350, but my experience was dreadful. The room lacked regular windows, only having a slim ventilation-type window, which made it an unpleasant space. Moreover, the toilet tissue paper holder was broken, and to add to the woes, I got stuck in the lift with other guests. Additionally, the coffee machine seemed old and emitted a foul odor. Despite requesting a replacement, the room service attendant insisted it was just the smell of coffee. When I escalated the issue to the supervisor, they argued that the machine was functioning properly. Furthermore, the hotel charged for parking, even for guests. To top it off, the food was overpriced. Despite being a repeat guest since 2020, the quality of service has significantly declined. Up until now, I've been a staunch advocate of this hotel, recommending it to numerous friends, family members, and clients. However, after this horrendous experience, I can no longer endorse it. Not only will I refrain from recommending it to others, but I also won't be returning myself.

The Room size is very comfortable for a party of 4 with kids. They ecen offered a hot beverage in the mornings. Thank you for making our stay warm and cozy.

Easy parking, larger rooms, clean and good efficiency, restaurant has no nice kids menu though but overall good choice

Everything more than excellent, breakfast, lunch, service, cleanliness, all excellent. You feel like family. I recommend it and would stay at its facilities again.

It's a great option for families.

Everyone was very kind. The room was clean and inviting. The pool and work out area was also clean and great for the whole family.

We came to Niagara Falls for a one night stay. We wanted to get away one last time before our second baby is born. Myself, my husband and our two year old booked a river view king. The room was extremely dirty. Cob webs hanging from the ceiling, stains on the walls and lamp shades, bathroom was so dirty. I notified the front desk and they offered to move me. The other room they showed me was just as filthy so we asked if they could send us Lysol wipes. Here I am 8 months pregnant scrubbing walls and surfaces so my two year old can run around. Not how I wanted to spend my time away. We decided to leave the room so we didn’t have to think about it. We got back from dinner and got ready for bed. Around 2 am we were woken by rowdy guests. This lasted for longer than 2 hours. We called the front desk, they said they would call security. Finally my husband went down to the front desk. He looked around and never saw one security guard. Finally they sent someone up to tell them to quiet down. They didn’t. At 7am we just packed our things and left. Don’t stay here. Pick a different place. The room was so filthy we all left feeling sick and sore from the uncomfortable beds. Staying here made me regret even coming all together. Never again.

Staff was outstanding! Very attentive to the needs of my family!