Best Western Brockport Inn & Suites

We have stayed at this property multiple times over the last few years and this stay was extremely disappointing and maybe our last if things don’t improve. At check-in the room was semi-dirty (as in hasn’t had a deep clean in a long time) and smelled funny, the bedding was wrinkled and the daily breakfast was extremely disappointing. I used to have nothing bad to say about this hotel and we looked forward to staying there when visiting family so I really hope management can improve. I also think the pet fee is now quite ridiculous compared to what it used to be (previously a small set cleaning fee, now a daily fee PLUS deposit??) Obviously there aren’t many options in Brockport but I was very dissatisfied with the experience this stay compared to how this hotel used to be.

A relatively new-looking Best Western. Exceptionally friendly staff and manager make the stay like with family (that you get along with, of course). Very nice!

Nice comfortable, clean, friendly. Not much for teens to do , my daughter wanted to join me in the gym, excercise room 13 teen ( the sign said no unsupervised children). She was going to be supervised with me there using equipment too but they said she wasn't permitted.