Hampton Inn Sturbridge

Property is under renovation, rooms need better sound proofing as we could hear the family next to us clearly.

The hotel was conveniently located. My children loved the pool and hot tub. The breakfast was cold the first day, but better the second day. All in all a great experience.

The hotel was perfect for our family. It is located close to our destinations - Sturbridge Village, Wells State Park and numerous restaurants. The grandchildren enjoyed the pool and breakfast was convenient. The hotel was clean and the staff was polite and helpful.

We had decided to use this hotel for my daughter's out of town wedding (40 rooms for a span of 2 nights). It went so terribly wrong. When we arrived at 3:00 pm (check in time) there was only one person at the desk who was extremely overwhelmed. None of the rooms were clean and we all had to wait in the lobby until 4:30 pm until we could get keys. We should have run then but things only got worse. They put my daughter (the bride) first in a dirty room, then gave her a room that smelled of smoke. Some of the bridal party experienced no shower curtain and a buzzing noise that started at 1:00 AM which all seemed so minor to what came next. We came back from the wedding only to find they locked my sister out of her room and refused to let her in! Although we had booked the room for two nights, they said we only paid for one so we were not allowed back in the room!!! We asked for a receipt of how much they had put on our credit card and they said they could not give it to us. After my husband was on the phone with the manager for 1/2 hr (amazing he didn't have a heart attack right there) they finally agreed my sister could get her belongings from the room. She ended up having to stay in our room, while we all had to share a king size bed!! When my husband asked about their 100% guarantee they said we would need to take it up with Corporate - nice. My husband asked to meet the manager when he came in the next morning at 7:00 AM. When he met with him, he said he was sorry and we would not have to pay for one night's stay - seriously. They also said they gave us a room to eat breakfast in, that we did not ask for. When I think back to how beautiful the most important day in my child's life was, I need to totally block out the embarassment and heartache this establishment caused. Do not be fooled by the pretty exterior, for the customer service on the inside is just a shame. So sad this happened to my guests - truly unbelievable that they would treat people who brought them so much business so terribly.

Stayed for family reunion. Rooms were clean and updated, pool was clean, beds were very comfortable. The breakfast was very nice. Hot tub was not hot but they made efforts to fix it.