Homewood Suites By Hilton Worcester

This Homewood Suites seemed understaffed. Our room was not ready for a 3pm check-in. We waited for just under two hours with other guests in the same situation. We left for a family obligation and returned at 9pm to find a room was available. The employee at the front desk was personable, respectful and seemed to care. Unfortunately, management had let us all down. The buildings common areas are well maintained but our room was tired and in need of minor repair. The shower curtain was hanging on by a thread allowing quite a bit of water to get on the floor. The shower heads were missing parts, but still functioning. While Homewood Suites is generally very good, this stay was subpar and disappointing.

I recently stayed at your esteemed establishment, Homewood Suites, with high hopes for a memorable family getaway. However, I must express my profound disappointment with my experience, primarily stemming from the closure of the pool during our stay. One of the key reasons we selected Homewood Suites was for the promised amenities, notably the pool, which we intended to be a source of enjoyment for my child. Regrettably, upon arrival, we were informed of the pool's closure, leaving us unable to utilize this facility throughout our stay. Considering the premium rate we paid for our accommodations, the inability to access a significant advertised amenity significantly impacted the value proposition of our stay. As a discerning guest accustomed to a certain level of service and amenities, this oversight was particularly disappointing. While I understand that unforeseen circumstances may arise, it is imperative for a hotel of your caliber to promptly communicate such issues to guests prior to their arrival or provide suitable alternatives to mitigate the inconvenience. As a result of this experience, I must express my reluctance to consider future stays at Homewood Suites. It is regrettable that what was intended to be a memorable family retreat turned into a source of frustration and disappointment. I trust that you will take this feedback into consideration to enhance the guest experience and ensure such incidents are addressed more effectively in the future.

Close to Worcester Commons, the EcoTarium, and some great hiking, we were comfortable, with plenty of space for our family of 4, and never had to travel too far for our adventures.

Everything was GREAT!!!! My kids and husband love it. It was perfect for a little staycation ;) Can’t wait to stay again