Springhill Suites by Marriott Chicago Downtown/ River North

Great place for a family to stay and incredible location to everything walking distance!

This was the best stay of a hotel that we experienced. My family was comfortable - we will make sure we recommend this hotel in a Chicago and stay there when we come back. Also, the staff were friendly :)

I had high hopes for a fantastic stay with my family, but unfortunately, our experience was marred by some unexpected incidents. While there were certainly some great aspects, I couldn't help but feel disturbed by the following issues: 1. Additional Fees Under the Guise of an 'Upgrade': To my surprise, I was charged extra fees for an alleged 'upgrade' during our stay. However, there was no actual upgrade of any kind, and I ended up with the same two rooms that I had already reserved and paid for in advance through Expedia. 2. Inconvenient Room Service: I faced an inconvenience when requesting room service. I had to place a request for the following day, and unfortunately, I was not offered room service on the same day, which was disappointing. 3. Unfulfilled Room Request: We had specifically requested two rooms situated side by side with internal access between them, but our request was not fulfilled. Instead, we were given two completely separate rooms, which didn't meet our expectations. Overall, while there were certainly positive aspects of our stay, these incidents left a negative impression and took away from what could have been an otherwise enjoyable experience.

They were overbooked and didn't honor our booking from expedia telling that you have booked through 3rd party it was 12 in midnight then the manager arranged our stay at Hyatt. I need the whole money back for my stay as we were completely lost in the middle of night on where to take my family in unknown city

We got the corner room and the views are awesome! Booked online the day of and had no problems with anything. But what we didn't like was online said there was a pool here and the kids were excited to swim but no pool.

Springhill Suites did amazing service, couldn’t be more happy. I will definitely will be bringing my family back.

This hotel is perfect for families in a safe area. I recommend it and I would stay here again. The only thing that they need to work on is the valet parking. They do not answer the phone that they give you so we had to be calling the receptionist.

There was no housekeeping for the duration of our 3-day stay, which I can understand. My problem however was that we had a small child in diapers and when we set out our trash cans on the second morning to have them emptied, they were empty without any liner replaced. It felt lazy and passive aggressive. Also, the breakfast was terrible and very different from our last springhill suites stay. For nearly $300/night, I expected more.

We ended up staying at the River North Springhill Suites for about a month since we're in the process was moving. We didn't have a car so it was nice to be so close to downtown. It was easy to walk outside and find what you needed within 5-10 minutes. Staff was helpful and friendly. We were upgraded upon check-in to a corner room that we were able to keep the entire stay (extended a few times). We barely heard any noise from neighboring rooms. Housekeeping did a great job when requested. Breakfast was pretty standard but had good options. Breakfast staff kept food well-stocked. Large lobby area with plenty of seating and space if you work remotely. Main lobby was one floor up from the main entrance and elevators to rooms required a key card so it felt nice and secure. There's also security in the evenings which is nice for a big city in a busy are of town. Close to a fire department so sirens heard fairly frequently. Could here traffic noise even on the 17th floor but it wasn't bad considering you're in the middle of the city. Pets not allowed on the Springhill Suites side which was a plus since 2 of my family members have allergies, (but pets allowed on the connected Residence Inn side). Overall, very happy with our stay.

Our little family was thrilled with our stay. It was a first hotel experience for our kids, and they’re already asking us when we can come back. Front desk staff was friendly, helpful, and generous with their time. Breakfast was more than expected, and the staff went above and beyond to make sure we were enjoying our stay and gave recommendations to make sure we could navigate the area.