Courtyard by Marriott Chicago Downtown River North

This was our first stay at the Chicago North Courtyard. There was always an employee(s) in the lobby greeting us no matter the time of day, Asking us if we needed anything. When we had a family medical emergency, the night manager (Igor?) sensed it in the lobby and came over to offer help. He got her water and ice with a cloth. I said we would go upstairs and evaluate the situation but we might call an ambulance. He said to let him know and he would call. I did request one and he took care of calling and had security bring up a wheelchair for our sister. He must have brought her down in a different elevator(which was nice for her privacy) because she made it down before I could go back up. He wheeled her out to the ambulance. Early the next morning my sister was released and she and her husband needed help with transportation. When I went downstairs at 4am an employee named John (I think)helped us call and get them a cab back to the hotel. Even from the beginning of our stay at the Courtyard, I was very impressed at how much the staff said Hello or offered help. We went to a family wedding a few days before and the lobby staff helped us to get a taxi when we had a problem getting an uber. The housekeeping staff was helpful as well. I walked down the hallway to ask if I could bring trash to him and he said I will come down to you with a bag. Very friendly as well as the rest of the housekeeping staff who always said hi and smiled. This Courtyard is managed well and it shows.

We had a great experience staying at the Marriott. We were greeted with smiles & pleasantries. Were able to get in to our room early and the front desk even recommended lunch options for us. Location - we were able to walk to most places we had planned on visiting. Places where we needed a ride were easily accessible & valets were always willing to help us determine best transportation to take. They were very friendly and kind - especially to our kids. Would stay here again!

Our room was unfortunately next to a family with small kids and no regard that people were next to them. Kids were running up and down hallway as they exited or entered the room. The parents were just as loud. I felt like an unwilling partner in of most of their conversations. I called the front desk, but the hotel was booked solid due to weekend weddings in town, so they couldn't move us.The air conditioner wasn't working properly, if you attempted to make the room warmer, it automatically turned on the heat and it got stuck there. Maintenance was called and he had to pull the unit apart, move furniture and then moved the operation of the unit from the wall back to the unit itself to temporarily fix the issue. The shower panel was on reverse, so we had to take a cold shower the first morning until maintenance came in and realized that the panel was put on wrong and reverse. Lastly, the bathroom door itself wouldn't close all the way unless you fully banged it heavily with your shoulder several times to get it shut, then you had to forcefully pull it a few times to get it to open. I reported everything to the front desk and all we got was a "Sorry this happened" No concessions, nothing! They even had the audacity to bill our room for a $7 bottle of water after check out that we never consumed. All of this madness was "blessed" with the backdrop of LOUD street noise, sirens, and revving cars. We bought earplugs that helped a little. We were so happy to leave and get home!