Hyatt Place Chicago/River North

Great stay in Chicago, our room for our family of five with two beds and a pullout bed/couch. Great complimentary breakfast daily, valet overnight was $70, and we had no need to have a vehicle as we were two blocks from the train. Great location, safe neighborhood, 20 minute walk to most tourist areas in the city, or could get a train/bus Vespa card for $5 a day that will literally take you anywhere in the city and to both airports. Plenty of restaurants nearby, nice and friendly staff, would stay here again!

My family would definitely stay here again. The staff was amazing. Everyone was very nice and helpful. The location was very convenient for so many activities. There are several reviews stating that it is very loud due to street noise... we did notice some noise from the fire station across the street, but it was minimal. Just in case, overnight we used the white noise machine in the room and we couldn't hear anything from the outside.

We traveled as a family with two young children! The front desk staff and breakfast staff were extremely kind, hospitable and helpful. Our room was a great size and very quiet. The hotel is in a perfect location and great walking distance to many of the city’s attraction. We will definately be staying here again.

Great location…bathroom sliding glass door was super loud, so not ideal for family. Breakfast was just fine.

Convenient River North location. We weren't bothered at all by the fire station on a higher floor. We had planned a double queen room with our 2 school aged kids but were told the King rooms with pull out sofas were on the quieter side of the building so booked it. The pull out sofa was uncomfortable even for little kids- I would opt for the queens if we return. The Ema restaurant was excellent. Breakfast looked blah, we skipped it. Good, basic reasonable hotel in a great location. Only complaint is the pull out couch

I am typically a guest of Hyatt Regency but chose this property due to its location, Hyatt name, and excellent reviews on Orbitz. This hotel was just ok. There is no airport shuttle that is available with most other hotels in the area. We arrived during a heat wave and after an adventurous trip from Midway on the orange line, bus due to a track fire, and red line we were hot and sweating once we got to our room. Delighted to find some bottled waters on the desk, we were shocked to see a price tag of $5 per water; they weren’t cold or we likely would’ve paid for them. Breakfast hours end at 9:30; we were on vacation and by the time my family of 3 slept in a little bit and all got ready to go it was over so we never got to take advantage of it. Thankfully there are many coffee shops and bakeries in the area, as well as a Target from which we stocked our mini fridge with cold water. The sink and shower faucets were loose and difficult to adjust, and among the 3 of us across 4 nights no one could figure out how to consistently turn the shower on and off. I was pleased with the size of the room and sitting area. Overall, the room had a nice view and good location, but this can be had at most hotels in the area. Customer service was fine, but amenities were definitely lacking.

For how much we paid, I’m extremely disappointed. Dirty bathtub/shower, no trash bags in the trash cans, broken bathroom sink, the filter for the air was extremely dirty, so who knows the last time that was changed. Some of the “baseboard” was pulling away from the wall and had exposed nails. I had two toddlers with me, so that was a huge risk for them. There was no information for the room/room service/etc. That’s just a little of it. The valet service they used was an entire other issue. Most of them were rude and they were SO SLOW. The prices were also ridiculous, but not surprising since it is Chicago. The view from the room was nice though.

Area was great - room was okay- what was really annoying was a family of 5 with three tiny kids, both days we came back to our hotel room after a long stretch of walking and exploring - the first time our carpets were being steam cleaned and when we came back our room was not excessible for 30 min so that put us late for our next reservations and our last time after coming back to our room exhausted hoping to pee and be on our way/ our room keys would not work and ended up waiting another 20 min for access into our room again! Personally while travelling I don’t spend a whole lot of time in our hotel room but we def need it when we need it and I have never had that happen before where the room I paid for is not available and has all my stuff inside..

We loved staying here. It was so close to everything we wanted to do and see. The sound machine in the room was nice to drown out the noises. Our kids absolutely LOVED the fire station across the street and watching the trucks come out and pull back in!

We have been to Chicago a number of times as a family, and this was the first time we have stayed here. This was an ideal location--just a couple of blocks from the "L," and close to restaurants and shops. It was a perfect place for us to spread out, it was very clean, and the service was impeccable. The breakfast was a nice bonus too--it was delicious and a great way to start off each day of sightseeing.