JW Marriott Chicago

JW Marriott in downtown Chicago was delightful. The only drawback was a leak from the shower that affected the batbroom area but thats an issue they will tend to. Staff was beyond accommodating and polite. Great facilities such as their gym and bar. Wonderful stay for my family and I.

I always do my own scrubdown when I get into a hotel room, anyway. Bed/main area seemed clean enough -- it was the bathroom that was a little shocking. Lots of handprints on the glass shower wall and pubic hairs (I counted about 10 total) in the separate tub. I started to run bathwater for my kids when I noticed this. We opted for the shower instead. A simple rinse during room turnover would have taken care of that. No soft-close toilet seats, either, so you have to hold onto the seat to avoid banging. Small annoyances, maybe, but not what I would expect from a 4-star hotel. The kids were also disappointed to learn that the pool was inoperable during our stay. It can't be helped, but it might have been nice to know that upon check-in (they were in their swimsuits under their summer clothes), so I could manage expectations for our staycation. Also got charged for internet connection, even with my Bonvoy membership login (had to reconcile at checkout). Would not stay at this location again.