The Bluff Savannah Historic, Tapestry Collection by Hilton

Not family friendly as we expected. Make sure you bring a pac and play if you have little ones. I called ahead and asked if they had them and they said yes but they were first come first serve. When we arrived a asked if they had one available and I was told they would bring one up. 2-3 hrs went by and I went down to ask again and the front desk told me they were out and only had 3 for the entire building. When I got back to the room my wife said they just dropped it off. I was happy until I went to set it up and it was a broken unit…

My family and I stayed at The Bluff recently, and at 12:00am we heard knocking on our door. After opening the door slightly I saw it was a stranger who had been knocking. I told him he had the wrong room and he pushed his way through the door into my family’s room, simultaneously pushing my family and I behind the door. He seemed to be intoxicated and aggressively saying this was his room. We ran out of the room and immediately called for the hotel’s front desk employee who called 911. Three police officers came to the hotel, opened our room, and handcuffed the man. This event was completely inexcusable. Had there been security on the premises, this would not have happened. Moreover, the front doors of the building were not locked at night. After speaking to the manager, we were made aware that security was supposed to be present the night of the incident, but they were not there. Additionally, the side entrance of the facility, which should only be opened with those holding hotel room keys, was fully open and accessible to anyone from the public who wanted to open the door. This is very unsafe for any individual staying at the hotel, especially those with young families. I would like to note that the hotel promised us a full refund and provided complementary breakfast for my family and I the following morning. Although management handled the situation well, there were many ways in which the hotel could have prevented such an incident.

I booked a block of rooms for my Girl Scout Troop to use during our visit to Savannah GA. My parents were pleased with their stay, with the exception of having no fitness room access on-site or a pool. I was truly surprised at there only being one elevator in the building for use during your stay. Breakfast was available (at cost) despite my parents reading kids ten and under eat free. I will truly do my research much better prior to booking from now on.