DoubleTree by Hilton London Heathrow Airport

The night we arrived to check in. The Bar area was horrendous, the noise from two tables from very drunk patrons, with children running around knocking over lamps etc. our dinner in the bar was a nightmare. To be fair this did not reoccur during our stay but it should not have been able to continue even for one night the floor was covered in mess and the tables were left with glasses and plates for too long. Other patrons not involved in the two noisy tables were universally not impressed. The accomodation is very comfortable and rooms are spacious, although they need to rethink their pillows, they are all extremely soft and despite requests are limited in number. Firm pillows should also be available for those that want them. It made sleeping at night more uncomfortable than the beds themselves deserved. Overall the staff were polite but not overly helpful at times. Even given the reduced rate this hotel has the Hilton name and good service costs nothing. I would recommend overall with the couple of caveats above.

Staff accommodated my wife’s movement disability. Liked that most staff made accessing the refrigerator for Medical purposes very easy; one night staff member did not. Did not like shuttle charging; sign said 2 adults and up to 3 children (0,1,2,3) would cost £13; we were charged £13.60.

Extra sofa bed not in a condition to sleep . Not got for family.

Convenient location for Heathrow Airport with a playground nearby for kids and shops close by.