London Heathrow Marriott Hotel

I was anxious travelling for the first time with two young children and lots of luggage, Sorrin at the front desk was just superb at taking care of us and putting us at ease, he helped us with the luggage to the room, and booked us a taxi to the airport the next day, he was so calm and collected and made our stay so much more comfortable and relaxing.

Checked in easily with the friendly and professional Silpa. Easy Uber drop off, great check in, sparkling clean, immaculate lobby, great family room, great executive lounge with a nice choice of food and beverages for the evening and breakfast. Stayed one night, would’ve loved to stay another as all the family were completely relaxed. Will definitely return, our new Heathrow hotel!

Hotel fantastic. No staff on reception seemingly at any point in the day to take a phone call. All to do with checking in and simply wanting my wife to check in during the day without me when she wasn't named on the booking. As we couldn't get hold of the hotel we ended up checking in when I was available at 10pm. Two very tired children indeed.

Our stay was overnight to be close to the airport for a very early morning flight. Be forewarned there is no hotel shuttle and a ride to the airport which is no further than 10 minutes is £7 per person for a shared ride….or £35 for a private van. If you check Uber it’s probably £20 is for the whole car BUT reminder that cars in the UK are generally smaller so with even moderate amounts of luggage you will need an Uber XL…consider that as you think about booking here. The hotel is very nice and much larger than we expected. For a London area hotel - our family room with two beds was plenty spacious enough for us and 3 pieces of luggage. We had dinner at the hotel restaurant and honestly really good food. The ravioli was actually great - food prices despite having a captive audience were fine - certainly more than other restaurants but not outrageous at all. Overall would stay here again - but would consider the shuttle situation when making the booking.

We’ve stayed a few times and this was our go to hotel whenever we were picking family up from Heathrow however, this stay just felt different. The car park has been sold off so there is £15 overnight charge. The two electric car chargers are not working, one member of staff didn’t know anything about it and another said they were for staff only. The pool area was nice but grubby and in need of a revamp. The restaurants food quality was mediocre at best. I guess it’s time to move on and find a new favourite.

Great stay, rooms we're decent size and clean, coffee maker in room was good addition. Really enjoyed the breakfast offerings and selection, kids loved the fresh made pancakes and waffles, and was nice to not have to make trips to a buffet and be served. Pool was good but was a bit cold. Flew in to terminal 4 and got a taxi as seemed could only get a bus from the other terminals, not sure if the hotel offer a transfer.

Traveling with family including two grandchildren, needed a hotel close to the airport for early morning flights. Exceeded my high expectations with friendly and professional staff. Greatest pleasant surprise was the quality of food from the hotel restaurant that was first class. Note that the Hoppa buses do not serve this location requiring a taxi to the airport - a 10 minute journey that was easy to arrange onsite for £35. Will stay again.

I'm really not sure what makes this a 4 star hotel! The staff were OK but nothing special, they really could do with learning some customer service skills. The plus side is the hotel is in a convenient location for Heathrow and the restaurant Carluccios had good food. Prior to arriving I requested an early check in & was emailed saying they would try to accommodate. When we arrived I mentioned this to the reception & was told they would try. When I asked at midday if it was possible they said only if we paid an early check in fee as they would have to upgrade the room to 'executive'. I asked what extras this gave me, the answer a coffee machine & a large screen TV. I actually laughed as never heard anything so ridiculous in a 4 star hotel. The coffee machine was a bog standard keurig type so not sure ehat the fuss was about and my TV at home is bigger. The room was nothing special, just a regular room not 4 star IMO. The pool was OK not that big and only part of it could be used as kids were having swimming lessons? Why in a hotel, it's London, there must be plenty of pools. There are no other eating places around the hotel other than in the other hotels or a McDonalds. We booked the shuttle from the hotel which is done on an app in the lobby. It ran on time but the driver was helpful at all unlike the black cab guys & Uber who always help with luggage. They must be the same company as Flixbus because thir drivers are the same!

The hotel is a beautiful oasis after spending a day at different airports. We needed a transfer hotel for a night, we found a beautiful, comfortable, high class place to relax and enjoy. We (and the other lobby guests) were welcomed with a fresh pizza and fresh lime/lemon water while checking in. We even had a complimentary small bubbly wine and bottle of water in the room. The hotel agreed for us to check out late (convenient for our next day flight) for a small fee. Everyone is very accommodating and polite. The only inconvenience was that our 14y old kid(a great swimmer) was not allowed at the pool without a supervising parent, which I understand but was inconvenient for the grow ups. The hotel offers a shuttle for a fee (7£). We reached the hotel by bus directly from the airport, stopped at Raddison Hotel and walked 2min on a nice sidewalk. The bus was specially made to accommodate bug suitcases. We used a shuttle on the way back to the airport. The restaurant at the hotel offered delicious food: my salad was fresh, the lasagna very well made, club sandwich was good amount, (and it takes food orders till 10:45). The atmosphere is very casual and very high standard at the same time. Breakfast is served at the restaurant - excellent, good choice, served at the table. I would love to stay at Marriott at Heathrow any time again…

We enjoyed our recent stay at this property. The hotel restaurant was quite good, and our kids enjoyed the indoor pool. Convenient access to Heathrow, and we used this location as a launching point for a day trip to Oxford. Would recommend.