Candlewoods Suites Lacey, an IHG Hotel

I stay over 100 nights a year in hotels for work. This was by far the worst hotel experience I have had in the past year. Staff was rude and unhelpful. Room was not cleaned before my stay. Internet didn’t work.ceiling fan in room was non functional. No free parking unless you know a manager there (person in front of me new the manager Lori and apparently that gets you free parking), the “convenience store had expired items and a 20oz bottle of water was $6, staff preparing continental breakfast were not wearing gloves and touched food with bare hands right in front of me, was told “we don’t do late checkouts”when I asked if I could have an hour extension for a business call, then they charged me for a whole second day when I left my room at 12:03p….. I will be making sure no one from my company, family, or friends ever stays here again. Couldn’t be more disappointed in this hotel and their staff. Have some pride, BE BETTER.

Honestly, the staff is what made this property. It was clean. It was way more of a room than I figured, complete with kitchenettes I wasn't expecting. Comfy beds. I called a few times before I arrived to make sure the multiple rooms we had were as expected. They were! Every interaction with the staff was pleasant and professional. I witnessed their interacting with multiple other guests, and each person was treated with such respect and courtesy. I was most impressed when a small child down the hall started crying, and the person behind the desk dropped everything and ran to assist!

I was traveling alone with heavy suitcases and no transportation. I would have liked a place to eat or close by the hotel. I am not certain about the ecological piece. Was the TP bamboo? It is a specific type of hotel, probably intended for a longer stay than my one night stay, with everything necessary to eat in. I can see that for a family it would be a great place to stay.