Candlewood Suites Chesapeake, an IHG Hotel

Staff was rude and gave room away before I arrived amd left my family without. Had to find another place to stay.

My stay with Candlewood Suites was very unpleasant. I was not able to relax or rest for the drive I had ahead. Even though I was able to checkin at 2pm instead of 4pm, they didn’t have the room I paid for nor did they offer a reduction in rate. When I entered my room, the air conditioner had been turned off completely which made it extremely humid in the room. The room also smelled very strongly of fish or seafood. Very nauseating. Because of how tired I was, I used the Lysol and Clorox wipes I always carry to mask the smell. Luckily for me I brought those because the cleanliness was terrible. I believe the only thing that was clean was the bedding and the even then top comforter smelled bad. The bathroom was absolutely disgusting and had urine all over the back of the toilet. There was trash under the reclining chair as well, so you could tell the room wasn’t throughly cleaned. On top of all of this, our neighbors beside us had children who screamed and yelled until around 1am. The neighbors above us thumped on the floor all night, waking me up every hour. You’re probably asking why I never complained? Well some folks aren’t confrontational… however I do feel it’s important to write this review and warn those who may consider staying here. I paid $210 for one night. At that price, the experience should have been much better.

Stayed there for a night, chose "pay at the property" option when I booked through Hotels.com but my cc was already charged at 12:40 am on my booked date, hours before I even check-in. Receptionist got snappy when she asked for my cc again and I told her I already got charged after midnight including the deposit. Booked a 2 double bed room and were placed in the 3rd flr, room above us maybe had kids running around even after 9 PM coz we can hear the footsteps. Overall stay was ok, just glad I only booked for 1 night.