Renaissance Portsmouth-Norfolk Waterfront Hotel

My two nights stay was great. The room on the 17th floor was modern and updated in trendy decor. The staff were awesome. Hazel, at the bar was personable and customer service oriented. She was so sweet and caring with my grandchildren. My stay was perfect. I highly recommend this hotel. The location was outstanding.

The bathroom sink drain was extremely slow, washing your hands for 20 seconds and there the bowl is half full, takes about 15 minutes to drain. One of the two beds did not have a flat sheet, so just a comforter to sleep under. Called the front dest upon check in for this and was told i was mistaken. We were extremely tired, it was late and i just tried to sleep. The next day our family was out doing our thing, a tip was let on the table for housekeeping wirh a note asking for the additional sheet. When we returned to our room at 9 pm our room had not been cleaned which meant no clean dry towels ethier. I called the front desk explaining and asked for towels, was told they would be brought up shortly. Nothing at 10, called and was told it would be an hour, asked if i could come down and get some and was told they weren't available at the desk. At 11 i called again and was told i couldn't get towels until after midnight. I wouldn't ever book this hotel again. Should have considered the previous reviews closer prior to booking but i figured they were just dramatic complaints, i think i was wrong on that part.

Upon arrival, I noticed the door to our room would not close properly without forceful assistance. I immediately returned to the front desk to report the issue, but they would not oblige my request for a different room and insisted we wait for maintenance to correct it. My family and I waited in the corridor for approximately 45 minutes while the maintenance personnel chipped away at the issue. This delay caused my family and I to miss our long-anticipated scheduled appointment elsewhere. The door was eventually corrected but the experience of the staff's attitude and not considering our safety cemented our decision to never visit this hotel again. We will take our business elsewhere. Thank you

Check in time is 4pm. Our room was not ready until 7:15pm which made for a grumpy family after a long day traveling. We ended up sitting outside for a long time waiting since we had no place else to go. Apparently, they were short staffed, we were not told exactly why the room wasn't ready. The place is under construction, and seemed dirty in the lobby and hallway leading to the elevators. The parking garage elevator and stairwell both smelled horribly and we literally had to hold our breath.

Great location and staff. Convenient location for entertainment with the family and nightlife with ferry service.

Great location plenty to do for children

Very nice to stay there great staff very friendly very convenient to many places for a family to visit

I travelled with family and young children. Upon checkout there was no elevator service in the parking garage. Then it took 30 minutes to get an elevator in the hotel. I had to seek out housekeepers for towels. No room service was performed.

I’m so glad you got to see family today

There is one issue with the property. The parking garage should have Security personnel from 10:00pm to 6:00am. It is desperately needed for the safety of the hotel guests. The maid staff didn't leave me any bottle water, but the Front Desk staff fulfilled my request immediately. Would DEFINITELY recommend this property to my friends and family.