Renaissance Portsmouth-Norfolk Waterfront Hotel

The bathroom sink drain was extremely slow, washing your hands for 20 seconds and there the bowl is half full, takes about 15 minutes to drain. One of the two beds did not have a flat sheet, so just a comforter to sleep under. Called the front dest upon check in for this and was told i was mistaken. We were extremely tired, it was late and i just tried to sleep. The next day our family was out doing our thing, a tip was let on the table for housekeeping wirh a note asking for the additional sheet. When we returned to our room at 9 pm our room had not been cleaned which meant no clean dry towels ethier. I called the front desk explaining and asked for towels, was told they would be brought up shortly. Nothing at 10, called and was told it would be an hour, asked if i could come down and get some and was told they weren't available at the desk. At 11 i called again and was told i couldn't get towels until after midnight. I wouldn't ever book this hotel again. Should have considered the previous reviews closer prior to booking but i figured they were just dramatic complaints, i think i was wrong on that part.

Great location plenty to do for children

Very nice to stay there great staff very friendly very convenient to many places for a family to visit

I travelled with family and young children. Upon checkout there was no elevator service in the parking garage. Then it took 30 minutes to get an elevator in the hotel. I had to seek out housekeepers for towels. No room service was performed.

I’m so glad you got to see family today

There is one issue with the property. The parking garage should have Security personnel from 10:00pm to 6:00am. It is desperately needed for the safety of the hotel guests. The maid staff didn't leave me any bottle water, but the Front Desk staff fulfilled my request immediately. Would DEFINITELY recommend this property to my friends and family.

Great stay visiting family

My family had a great time staying at the hotel. The hotel and rooms are clean and our view was fantastic.

Very nice check in. Breakfast was good and service was great. Room was cery clean. Only stayed one night but would recommend friends and family to stay.

I was with my family, and it was me another adult with a child, I ask for toddler bed which I didn’t receive, I also need the cable and didn’t have all working channels because of construction that being done, I had a child that I was entertaining without cartoon channel, I was not impressed with my stay