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Hilton Norfolk The Main

4 star hotel
Connecting rooms
8.8/10 Excellent
(1002 verified Hotels.com guest reviews)
See verified family reviews (5)

generated by AI based on family reviews

Overview

Hilton Norfolk The Main is a great option for families, consistently praised for its cleanliness and friendly staff. Guests appreciate its convenient location, steps from the water, and highlight the excellent on-site restaurant with fresh seafood. While some reviews mention a younger crowd in the lobby, the hotel's amenities and family-friendly atmosphere make it a popular choice.

Guest highlights

The exceptionally friendly and helpful staff
The amazing location, steps from the water
The excellent on-site restaurant with fresh seafood

About the hotel

This smoke-free hotel features 3 restaurants, an indoor pool, and a 24-hour fitness center. Additionally, a bar/lounge, a rooftop terrace, and a 24-hour business center are onsite. Housekeeping is available once per stay.

Nearby attractions

Located in Norfolk, Hilton Norfolk The Main is in the city center. Waterside Festival Marketplace and MacArthur Center are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Norfolk Botanical Garden. Looking to enjoy an event or a game while in town? See what's going on at Norfolk Scope.

Popular amenities

Family friendly

Free cribs/infant beds
Grocery/convenience store
Indoor pool
Refrigerator

Wifi

Available in all rooms: wifi (usd 9.95 per day)

Food and drink

1 bar
3 restaurants
Buffet breakfast available for a fee 6:30 am–10:00 am on weekdays and 6:30 am–9:00 am on weekends: usd 16.00-21.00 per person
Room service available

Guest services

24-hour front desk
Concierge services
Dry cleaning service
Housekeeping (once per stay)
Luggage storage
Multilingual staff
Porter/bellhop
Turndown service
Wedding services

Accessibility

Accessible bathroom (select rooms)
Assistive listening devices available
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Phone accessibility kit
Roll-in shower (select rooms)
Stair-free path to entrance
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business center
Wheelchair-accessible concierge desk
Wheelchair-accessible fitness center
Wheelchair-accessible parking
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible van parking

Things to do

24-hour fitness center
Indoor pool

Outdoor

Firepit
Rooftop terrace

Conveniences

Atm/banking services
Ballroom
Elevator
Front-desk safe
Grocery/convenience store
Library
Vending machine

More

Renovated entire property - april 2017
Smoke-free property
Tv in lobby
map

Reviews that mention...

Family Reviews

for Hilton Norfolk The Main
star-fullstar-fullstar-fullstar-fullstar-empty

4 out of 5 stars

5 reviews

Review data

5 star reviews

60%

4 star reviews

0%

3 star reviews

40%

2 star reviews

0%

1 star reviews

0%

We have selected a sample of reviews which reflect what families have said about Hilton Norfolk The Main

Latest reviews (5)

C

Christy

20 Dec 2022 - 22 Dec 2022
reviewed on orbitz

5 out of 5 stars

We love everything about the Hilton, it’s always super clean, the staff are always friendly and helpful… They even caught me overloaded with bags plus my infant son they offered to help carry our things in 😃 we need more of this friendliness in the world. We WILL be back soon
S

Shannon

1 Oct 2022 - 2 Oct 2022
reviewed on orbitz

3 out of 5 stars

If this stay had come at a much lower price, it would have been okay. However, at the rate for which I paid, I was very disappointed. I was relieved we only booked an overnight stay because my family and I were not comfortable showering in the hotel. The anti-slip tread in the bathtub and the shower curtain were visibly dirty, and there were also several hairs left behind. The rest of the room appeared clean and tidy, and the lobby was very nice, but overall this was just not what I would expect from a 4 star property at this price point.
K

Kichara

5 Aug 2022 - 7 Aug 2022
reviewed on hcom

5 out of 5 stars

Great hotel experience. Very clean lots of activities to do whether you are staying in the hotel or going around near other places near the hotel. Great vacation spot whether it’s for a family or just for couples or any occasion I would definitely recommend to family and friends
A

Athena

7 May 2022 - 8 May 2022
reviewed on orbitz

5 out of 5 stars

Beautiful hotel just steps from the water. Amazing location!! Great for my family of 4. The restaurant on the ground floor has AMAZING fresh seafood. Will continue to stay here everytime we're in Norfolk
S

SHANAE JONES-FLOYD

26 Jun 2020 - 29 Jun 2020
reviewed on hcom

3 out of 5 stars

This hotel has altered the focus to their restaurants and lounges which attracts a younger crowd which for families makes walking through the lobbies a learning experience. The elevators are clearly marked for restaurants and rooms but due to covid everyone has to wait in the same area so on the weekend it’s bustling with party goers and you g couples. Not bad if that’s your desires but with a family it was a bit to manage. It wasn’t always like this but I think covid has caused them to get business in other areas
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