Staybridge Suites Stone Oak, an IHG Hotel

Our initial part of the stay left a lot to be desired. Long story short, there were many issues with our room with missing items, worn features, etc. I talked to the very sweet front desk lady and she did what she could on a weekend evening. The next day, many things remained unresolved. I decided to write the manager whose name was provided and explain our situation. By Monday morning, she was on it. Compensation was made in a number of ways, including providing the majority of what the room was missing. A housekeeping crew was even sent later in the day to see if we needed anything. This speaks volumes for the management, and I must mention that every staff member encountered was very friendly and kind. This is not always the case these days! Beyond the room, the facilities were nice. The fitness room had adequate equipment, breakfast was nice (although the dining area was hot), the pool appeared nice, and the parking garage was so nice to have to keep the car out of the sun. Other family staying had better experiences - their rooms were fully fitted and fine. Again, I have to highly commend Jen the manager and her staff for doing all they could to rectify the unfortunate situation. This Staybridge is very conveniently located for hospital purposes, the airport, and in general for the Stone Oak area. I would stay here again if the need arose.

Everything was very clean all the staff was very friendly, we didn’t have any problems. The only thing was there was 3 towels in the room when we got there when we were a family of 5 but we just asked for more towels and they were provided. We will definitely be staying here again.

The staff was great. The property overall is very comfortable & well taken care of. The property has secured parking for your vehicle which is amazing and not seen at many properties. The beds are very uncomfortable. That’s probably the only complaint I had. We had 3 suites for a family event in town. The overall comfort was good.

Staff was very helpful, they were able to accommodate an early check-in for our family. The room was very clean and the hotel was kept very clean. We will definitely be staying at this hotel in the future.

This hotel was just off the highway. There were stores and restaurants everywhere. My family and I were very happy with our new suite. The only thing that was dirt was the pool. Other than that, everyone was nice and helpful. I recommend this hotel anytime. Area is also safe.

Fabulous stay! We were informed at check in that they may have issues with boiler and hot water and offered to cancel reservation. SO GLAD I STAYED! Room was way more for the price than I expected - couldn’t find a comparable room in same price range anywhere. It was actually like an apartment with a kitchen (fully stocked with cooking and service ware and a dishwasher!), 2 bedrooms AND 2 bathrooms! Despite boiler warning, we had plenty of hot water! Supplied body wash, shampoo and conditioner in bottles big enough that it serviced the whole family. Beautiful pool with large patio seating. Staff was great! Central to everywhere we were going.