Tru by Hilton San Antonio North

Overall a great hotel. It was clean and I especially liked that the rooms weren’t carpeted. Close to many things in the area. I have family in the area and I’d definitely stay here again-especially for the price.

We have stayed here several times when we come to San Antonio to visit our daughter and family. It is consistently clean, the staff is consistently friendly and efficient, and the breakfasts are consistently full of variety and great taste.

Staff was super helpful, property was new, clean and modern. There is no pool. The rooms are too small and without adequate storage for our party of four. There was no were to unpack the bags (dresser, large closet) and not enough space to lay out two suitcases. I’d recommend this hotel for business travelers or a couple, but this isn’t the right hotel for families.

We enjoyed our 1 night stay here . Very clean , quiet property. That being said it was very much overpriced in my opinion. I booked a day ahead so I am thinking maybe if I had booked earlier I could have found a better price for this property. The beds were not as comfortable as I would have liked for the price I paid . No coffee maker or microwave in room . Also the free coffee in lobby was not available due to the machine breaking unfortunately. The free breakfast was okay . But since I had to go out for coffee I just got my family McDonald’s. Overall the Hotel property is nice and definitely feels safe and very clean . I just think it was priced too high for what it is .

No one was available for at least 15-20 mins at the front desk by the time we arrived. Another customer we’re also trying to check in and it looks like they are having issues with the booking. There is only 1 available person in the whole hotel. By the time we arrived to the room. I immediately noticed that the room was just straightened but it wasn’t cleaned! THERE WERE CHIPOTLE FOOD IN TJE FRIDGE, A DIRTY TOWEL HANGING IN THE BATHROOM, SOAPS WERE NOT REPLENISHED, THE LIGHT IN THE SHOWER AND NIGHT STAND WERE BUSTED AND THE BATHROOM WASN’T WIPED DOWN AS THERE WERE SEVERAL HAIR IN THE SHOWER! THE MOST DISGUSTING PART WAS THE BED SHEETS WERE NOT REPLACED FROM THE PREVIOUS GUEST! THERE WERE HAIRS EVERYWHERE! I did not expect this from a Hilton hotel but this feels like a ran down motel! LET ME ADD THAT THERE’S A SMELLY SKUNK SMELL IN THE ELEVATOR! When I called front desk, she was able to send somebody who gave new sheets but I had to replace them myself! The guys was nice to remove the chipotle take out from the fridge and replenished the soaps and shampoo. When I asked to change the room, they couldn’t or wouldn’t and was told that they were sold out! The parking lot wasn’t even full! If it wasn’t too late and I have my 1 y/o baby, we could’ve moved out and find a different hotel.