Hampton Inn San Antonio Stone Oak

When we arrived at 3:00 am, the front desk staff was kind and courteous. That, however, ends the positive points of this location. After checking in, my wife stayed in the car with the kids while I went in to set up the pack-and-play for our baby. Walking down the hallsX I saw extensive amounts of dust and dirt on the floors, and noticed the vents in the walls had dust in them. The elevator had a terrible musk to it. Whatever, just the hallway and elevator right? No. Upon entering the room, I turned on the A/C so it would begin to cool the room down by the time we got everything in and ready for bed. After setting up the pack-and-play, I went back down and out to the car where I noted to my wife how much my nasal sinus’ were burning and I wasn’t sure why. We then haul the kids upstairs and begin to change them into PJ’s when my baby begins to cough, seriously cough. I mention the dusty hallway vent to my wife. We then proceed to check the in-room vents and A/C units. Dust caked on there that looks like it gets wiped down once a year if it’s lucky. We then check the bathroom for mold and mildew, of which there was both (my wife is severely allergic to black mold). We then go down to the front desk who offers us another room but no refund because we’ve checked in already. We decline the additional room based on the appearance of the first and the hallways’ immense dirtiness. We were told to call the GM on Monday to talk about the situation. TL;DR— DO NOT STAY HERE—DIRTY!

Got in at 3 paid for a double and said I was upgraded to a king but had a child with me so he slept uncomfortable till he squeezed in with us..he's 11 kinda big for that. Then we went swimming and asked for towels for the pool they said they had none.. so we had to make it work..

Second time we've been here. Very pleasant place, well-kept, staff is friendly and helpful, breakfast was delicious and good variety, beds were comfortable, nice clean room. The only downside is we were near some sort of laundry or a/c/heat unit, and there was a constant noise in the bathroom (not really overly loud, though). We will likely be back, as it is conveniently located near family.

We got there, there’s a cop car. A guest’s car was stolen. Our room didn’t have a mini fridge. I found out there’s no room with mini fridge. Had I known, we would’ve brought our own cooler. We were exhausted from our day tours, want to rest. TV has no remote. They gave us a remote with missing back part. Pool in the back it looked like anyone from outside can come in. On the otherhand, it’s clean. Staffs were helpful and courteous. Breakfast was good. I came with my spouse & my child. We will stay somewhere else next time we’re in town.