Hampton Inn by Hilton Springfield

From before I walked in I had spoken with Promise at the front desk with a request. She set my mind at ease and assured me I would be taken care of. And she absolutely did what she said. She treated me with a smile and she was so nice and helpful. My flight arrived earlier than expected and I wanted to see if I could check in early as I was in town for a funeral. She went above and beyond assisting me and getting my room ready early. She was so kind and courteous. And when my family arrived later, she again was nothing but helpful and sweet. Her name fits her well. She definitely delivered what she promised. Promise is a definite keeper.

I was here for a family funeral. I requested a quiet room and was accommodated . Staff was courteous and helpful . Breakfast was typical fare but it was fine . Beds are a little firm for my taste but I slept ok . The hotel was very clean . It was a good stay and I will book again when I’m back to visit family

We booked this room and drove out of our way to stay here and when we arrived we we’re told that their was a mistake! They were full and had no rooms. And we were the third family who had also booked thru Expedia and had to be turned away!!