Tru By Hilton Mt. Juliet, TN

Noisy kids in the hallways till midnight. Breakfast was sparse and paled in comparison to other Hiltons we’ve stayed at. Wasn’t as relaxing as we expected. Was in a good area , mall and other Eateries were close.

The property is new and very nice. There were alot of kids at the pool and they were running down our hall fairly late at night. We left early. So really can’t make any comments on the breakfast buffet. We would definitely stay there again.

Hotel was the convention hotel for a Comecon Starwars convention. Didn’t have our reserved style of room 5/24 ready at 3:30pm, put us in a king room, it was a cracker box room, they them moved us to the style of room but it was a handicap room. Went out to dinner with our family, when we returned ALL of the hotel parking was taken, no place to park, some type of event going on. I spoke with the maintenance man who informed me parking wasn’t reserved and that the people where staying here at the hotel, I told him wasn’t true and as a paying guest I needed a parking space, ended up using the last Golden Hilton spot. We had a toy vendor across the hall from our room, lots of noise and traffic, but was over around 10:00pm. Next day 5/25 we left 9:00 am for the day with our family when returned, our room had not been cleaned! We went to the front desk and was informed that I had to request Hskping service, I should have told when we checked in….I was not plus no where in my Hotel.com paper work does it say that. I was also told in was in the key card carrier and a decal on the mirror in the bathroom. I WAS NOT TOLD AT CHECK-IN. I would have requested at that time. They said they would get it cleaned on 5/26. Once again noisy night across the hall. We left at 10am and I checked with the front desk to remind about cleaning the room. We return st 3:00pm and the room hadn’t been cleaned, I was told nothing could be done, except dump trash and new towels. The Hskping crew was gone

The halls and lobby were dirty but the room was clean. Another family member in a different room had no A/C and heat for 4 cold days.

The property was comfortable and had things in the lobby area for families to do. Very calm atmosphere. What I didn't like was no drinking glasses or disposable cups in the room to get a glass of water for taking meds. That was the only downfall.

The staff were super friendly. The rooms were a nice break from other hotels we used during our stay. Super modern, which my kid loved.