Home2 Suites Mt. Juliet, TN

The TV in the room only got a few channels and was not a smart TV so there was no option besides the local channels which worked intermittently. It was clean however the shower and sink were not as clean as I have seen. It’s a smaller room considering what’s in it. If you are staying any length of time with two smaller children I suggest a large room with two beds and not the king with a pull out. They offer pack and plays but it was very dirty so we did not use it. Kitchen area is nice but right in the narrow hall so hard to use. Bathroom was TINY my husband is 6’9” and had a hard time getting around the door into the shower and so did I.

I love the location of this hotel and stayed here two years ago. We mostly stay at Home 2 Suites when traveling, but unfortunately we will not stay in Mt Juliet again. Home 2 Suites has a sleeping option that best fits our family, but their staff and dining have gone downhill especially at this location. Their coffee is not as good so I am assuming they've changed it, and that's a big money saver for me. Their breakfast was improved in one way, they don't have the individual frozen breakfast item that would be hard as a rock. Unfortunately, their waffle station was closed the entire 5 days we stayed there. They didn't have milk half of the time for cereal. In hindsight I should have gone to the grocery store for a few things, but we ended up getting breakfast everyday except the first day as they ran out of more each day and didn't restock. When looking for a breakfast included hotel to save money, you want to have good options for everyone. This isn't t. Its practically inedible. Also, I don't know what that lofetime of a bed is in an hotel, but when we stayed here 2 years ago it was new and the beds were comfortable, but 2 years later and we all slept poorly. Also every kids channel was blocked on the TV. The front desk said they couldn't do anything about it. House keeping staff was friendly, and one of the kitchen/dining was sweet and kind. All of the front desk employees we met were first greeted by us with our question or hello, they definitely don't want to be there

We booked this hotel based on it having an indoor pool for my child. Pool= broken. Both waffle makers= broken. Thermostat in our room- wouldn’t even turn on, pretty uncomfortable night. TV in main room= broken. Repeat stay= no chance.

We really enjoyed our stay. I wanted to rate only 4 stars, but I couldn't bring myself to do it. Everything about this place was great. The staff was very friendly and accommodating. We got there a bit early before check in and our room wasnt ready yet. We were just going to wait out in the car, but they switched our room so that we could get situated and get some much needed relaxation after an 8 hour car ride. The free breakfast was typical of a hotel breakfast, but each of us was able to find something to enjoy every morning. This is saying a lot when you have 4 picky kids that all like different things. The pool was a bit cold, but the kids enjoyed it. Everything you need is nearby. We spent a day in Nashville which was only about a 25 minute car ride away. We also went to Gatlinburg, which i would strongly recommend for any family with children as it seemed that we were the only family with kids in Nashville. This hotel had everything we needed to keep the kids busy and allow the adults to relax between our travels to and from various places in Tennessee. The only issue we had was that we did not receive basic room service. We were running out of supplies such as TP and towels despute there being a notice in the room that they would restock, make the beds, etc every other day. That being said, they were quick to remedy the issue when we brought it up. Overall, I strongly recommend this hotel. Its very clean, and the staff is very friendly.

I chose this hotel because a family member told me about the heated pool - perfect for their newborn baby. The pool was frigid. The pool walls were grungy. I brought my grandkids with the plan of swimming in January. Big nope. The next morning it was heating up but we were already checking out. Room was clean and nice with a dishwasher and full size refrigerator. There was an adequate snack section in the lobby and the breakfast bar had a decent selection. Bed was too hard and the blanket was a quilted mattress pad. Weird. Walls are too thin. I’ve been in other Home2suites that were better.

The pool was closed last week due to maintenance issues. I expressed my annoyance with that as I’d purposefully booked a hotel with an indoor pool. Then when we passed back through Mt Juliet on our way back home the indoor pool had been reopened but should NOT have been. It was freezing and green and dirty. Just a huge disappointment for a family traveling with kids.