Courtyard by Marriott Nashville Mount Juliet

We arrived very late at night, the front desk staff was very kind. When we got to our room we discovered it already being used by someone. The front desk quickly got us a different room. We were great full for the quick help as it was so very late. Our kids had a chance to enjoy the pool before checkout. We were certainly pleased witt he our stay.

Room was just like it was shown in the photos. Comfortable beds. About a 20 minute downtown Nashville. Convenient location with dining & shopping within walking distance. The TV in our room wouldn't work so we had to have the staff come and fix it. The shower wasn't working correctly either. Since it was so late when we discovered this we had to make do.It wouldn't stay on the hot/warm temp as the dial kept falling down and wouldn't stay on a comfortable temperature.There was some kind of "night of love" event going on down in the ballroom. We were unaware & when we returned from our event that night we had to walk through the crowd and down the red carpet, photographers, everyone in their tux/formal attire because they were all in the middle of the hallway where we entered our corridor at. It was kind of akward for the kids to walk through everyone. Wish we were told that when we checked in and could have entered in through a different area. The heated pool was a little too cold for our liking so we didn't end up going for a swim. The gym was nice and had a variety of equipment to choose from.

Our stay was very pleasant. The woman at the front desk was friendly and quick. She mentioned all the amenities and spelled out "pool" so it didn’t excite our two little ones which was very sweet. Our room was spacious and the beds/pillows were so comfortable. The only thing that wasn't exceptional was that one of our pillows had a couple hairs on it. I'm sure the staff wouldve fixed this issue but we had more than enough pillows so we just didn’t use it.

I wish the pool was open for the kids, but they were waiting on a part. The Bistro was also out of several food itema for breakfast. The "free breakfast" was a miscommunication in policy between the property and hotels.com.

No maid service. I was told I had to ask for it. Ask for it? Are you kidding me? It’s a hotel! For the price I paid there should be no question if I want maid service- it should be a given. I feel I’m owed compensation for the hotel not providing me this service. Also my friend must have left a shirt she purchased in the room. The hotel can’t find it. I think they didn’t make an effort to help. If it’s not in her bag it is still at the hotel. Neither of us live far away- we could go by and pick it up.

Our room's aircon too hot that it cant make the room cold. The hallway is cooler than our room. Went to the point that they need to provide 2 electric fan just to help for the room to cool down. Room Temp ranged 78-80'F our whole stay. We're a family of 4 with 2 kids. Kids werent able to sleep.