Hilton Garden Inn Mt. Juliet

The rooms have huge windows and both blinds in the room were broken so with the sun streaming in our kid could not sleep. We asked for maintenance and we told none available for a few days. Zero hotel managers to talk to for days apparently. Restaurant closed for days. NOT what we paid for. So we packed up and left to go home.

This is a beautiful hotel with a convenient zone for children, as well as a nice restaurant and bar for adults!

Clean and Fresh hotel for overnight stay in Central Tennessee for family excursion

After taking 50 minutes to check in and pushing off any plan for a dinner, there were no towels at the pool, after calling the front desk for ten minutes and no answer, we gave up. We went to an alternate dinner locally, came back and the elevators were broken, asked which stairwell would be most convenient and were directed to the other side of the hotel. As someone who has severe respiratory issues, it was beyond inconvenient and disregarded ADA compliance. On the stairs were a turned over chocolate cake as well as other garbage strewn about. Getting back to the room, I called down an asked for extra pillows at 9:20, she stated she wasn’t sure if she could bring them up, I left it as we wouldn’t get the pillows. At 10:45pm after my family was asleep she called and wanted to know if I still wanted the pillows. It took another forty minutes to get our daughter back to sleep. Next morning, expecting a continental breakfast we were told we had to pay for breakfast because we weren’t on the Tru side of the hotel. Expressed frustration to the supervisor and she allowed us to have the continental breakfast which consisted of wet eggs and toast options. We leave for the day, come back and everything seems to be fine around 4:30, head out to dinner and come back around 9 and the elevators are broken again. We were mislead and told there were staircases at the end of the hotel by our room, there were no stairs. after a half hour we enter our room and the tv is not working.

The hotel is new and beautiful…the staff was very friendly…just a few items in our room need the kinks worked out of them. The tub plug would not stay up so the tub filled with water during a shower. The sink water pressure in both of the rooms we stayed in was terrible. Overall, would definitely stay again when in town visiting family.

Well the fact that its 2 hotels in one building is strange and because my children and i booked at hilton garden inn, not tru by hilton, we couldnt have the free breakfast amenities, we had to pay. Certain amenities werent available to us due to the side of the hotel we were on. And the $50 incidentals fee i didnt know about until i paid was a little shocker. I do t get that back for 3-5 days

As soon as you walk through the doors you immediately know this property is excellent. Family activities are available, and a large dining area with a bar all located on the first floor. The room was clean and large enough for my family and me. This is a place we will stay again!