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Tru by Hilton Charleston Ashley Phosphate

2 1/2 star hotel
9.4/10 Exceptional
(1082 verified Hotels.com guest reviews)
See verified family reviews (26)

generated by AI based on family reviews

Overview

The Tru by Hilton Charleston Ashley Phosphate offers a fun and convenient stay for families. While some guests have mentioned noise issues, many families appreciate the comfortable rooms, good breakfast with a popular pancake maker, and family-friendly amenities such as a pool table, board games, and outdoor pool. The hotel's modern decor and friendly staff are also frequently praised.

Guest highlights

The automatic pancake maker at breakfast
The comfortable beds and pillows
The pool table, board games and outdoor pool
Friendly and accommodating staff

About the hotel

A fitness center, coffee/tea in a common area, and a seasonal outdoor pool are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center and a 24-hour front desk are onsite.

Nearby attractions

Tru by Hilton Charleston Ashley Phosphate is located in North Charleston. The area's natural beauty can be seen at Wannamaker County Park and Eubanks Park, while North Charleston and American LaFrance Fire Museum and H.L. Hunley Submarine are cultural highlights. Looking to enjoy an event or a game while in town? See what's happening at North Charleston Coliseum and Performing Arts Center or Blackbaud Stadium.

Popular amenities

Family friendly

Seasonal outdoor pool
Supervised childcare (surcharge)

Wifi

Available in all rooms: free wifi
Available in some public areas: free wifi

Food and drink

Coffee/tea in common area(s)
Free buffet breakfast available weekdays 6:30 am–9:30 am

Guest services

24-hour front desk
Daily housekeeping

Accessibility

Braille signage
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Phone accessibility kit
Roll-in shower (select rooms)
Stair-free path to entrance
Visual alarms in hallways
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business center
Wheelchair-accessible fitness center
Wheelchair-accessible parking
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible van parking

Things to do

Fitness center
Seasonal outdoor pool

Conveniences

Elevator

More

Smoke-free property

Nearest Airport

Airplane
Charleston International Airport
4 km from this hotel
map

Reviews that mention...

Family Reviews

for Tru by Hilton Charleston Ashley Phosphate
star-fullstar-fullstar-fullstar-fullstar-empty

4.5 out of 5 stars

26 reviews

Review data

5 star reviews

81%

4 star reviews

0%

3 star reviews

4%

2 star reviews

12%

1 star reviews

4%

We have selected a sample of reviews which reflect what families have said about Tru by Hilton Charleston Ashley Phosphate

Showing 1 - 10 of 26 reviews

Latest reviews (26)

C

Cindy

12 Jul 2024 - 14 Jul 2024
reviewed on expedia

5 out of 5 stars

Favorite in area so far! Very kid friendly and clean.
E

Elena

18 May 2024 - 19 May 2024
reviewed on expedia

1 out of 5 stars

I travel frequently, but this was the first time I ever felt so unsafe. We were attacked in the hotel lobby by a group of people, and the front desk staff were not trained to handle such situations. We asked them to call the police as things became dangerously tense. The front desk attendant temporarily placed us in a stairwell room to keep us safe until the police arrived. With three small kids, it was our only option, and we stayed there for over half an hour until help came. The police did a great job, and we're grateful they helped us leave safely. It's incredibly unsafe place. Despite not spending the night, the hotel refused to refund our money claiming they aren't responsible for incidents not directly caused by them. We ended up staying elsewhere, which was a vast improvement. No money in a world worth more than life and safely of children. I strongly advise against staying there, especially if you have children with you. Please stay safe! Do research about the area! Horrible experience!
T

Tammy

22 Mar 2024 - 24 Mar 2024
reviewed on hcom

5 out of 5 stars

The hotel itself was one the best budget hotels we've stayed at in a while. There was a pool table downstairs, board games and 2 swinging egg chairs for the kids to hang out and relax. There was also a outdoor pool and fitness center. The beds/pillows were comfy and the included breakfast was good. The automatic pancake maker was a hit and my son had lots of topping options to choose from! Rooms were clean and soap/shampoo/conditioner were of a higher quality than you'd typically see in this price point. We will definitely be staying here in the future on our next visit to Charleston!
M

Michael

17 Feb 2024 - 18 Feb 2024
reviewed on expedia

5 out of 5 stars

I loved the room. I hated the noise due to large groups of kids.
B

Bryant

9 Feb 2024 - 10 Feb 2024
reviewed on hcom

5 out of 5 stars

Good breakfast and clean hotel. Modern decor and nice for couples with kids.
B

BUWENEKA

26 Jan 2024 - 28 Jan 2024
reviewed on hcom

5 out of 5 stars

Great hotel very lively and entertaining with kids. great customer service. I am a Hilton Honors member we were made to feel very important great job. this was the second time I stayed within 3 weeks we will be back
E

Eddie

17 Nov 2023 - 19 Nov 2023
reviewed on hcom

2 out of 5 stars

the service was excellent, but this hotel does not have enough insulation. The room on the side had loud music all night, they changed my room and the next day some children ran and screamed in the hallways, and on the top floor, everything that happens outside can be heard. definitely a hotel to celebrate, shout, listen to music without control, but definitely not to sleep and rest. I checked in the last night and I couldn't finish my stay, it was impossible to sleep.
T

Tanya

22 Sept 2023 - 24 Sept 2023
reviewed on orbitz

2 out of 5 stars

My stay was a bit of an inconvenience & staff was unwilling to assist or help. I was placed on the 3rd or 4th Floor, can’t remember which! However, the elevators were broke & guest received absolutely no notice or warning of such. I waited near the elevator with bags filling my arms along with a pregnant mother (carrying food)with another small child in a stroller. We waited approx 15mins till I went to the front desk to ask & was told the elevators are down but the stairs could be used. I told them I could carry all my bags up the stairs without assistance & they just said sorry nothing they could do. The pregnant mother also went to the front desk at this time & was informed the same. In front of the staff I asked what floor was she on & she replied 2nd. I asked the hotel staff to hold my belongings while I help the mom up the stairs… really in hopes they notice guest are assisting their customers when they should be doing so for the inconvenience.. let alone I would then have to go back down to get my things to walk back up to my floor. They did absolutely nothing but turn a blind eye. The mom felt bad & said she would spend the night out elsewhere cause she didn’t want to inconvenience me with her problems of helping her. So she left! I then had to walk up & down multiple times for food, water & other activities and such! I should’ve request a refund of some sort for all the inconveniences of staying there.
S

SoMonike

28 Oct 2023 - 29 Oct 2023
reviewed on orbitz

5 out of 5 stars

It was very clean and the front desk and cleaning staff were very warm, accommodating , and friendly! I would definitely stay there again and will recommend the hotel to family and friends!
M

Matthew

18 Sept 2023 - 19 Sept 2023
reviewed on hcom

3 out of 5 stars

It is a newer hotel, but not very practical for anyone traveling on business. The bed was uncomfortable also, Stay at the hampton - they are a hilton family hotel and very awesome!
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