Extended Stay America Premier Suites Bluffton Hilton Head

Was in town for a family reunion and booked a few rooms to stay a few days. We had plenty of space. The rooms were clean and liked we had the kitchen area. Close to everything. Not a duplicate review. We had two rooms.

Was in town for a family reunion and booked a few rooms to stay a few days. We had plenty of space. The rooms were clean and liked we had the kitchen area. Close to everything.

By far the most challenging experience. I have an autistic daughter who was a bit rowdy. I was asked to change my room at midnight that night to a new floor. The floor that the host moved me to had a plugged drain in the bath tub. The CSR assured me that I someone would be looking at it but to my dismay that did not happen. I was told later that night that there was not a maintenance person on staff that late and I would need to move to another room. I chose to wait until the next day. Long story short, I was forced to bathe family in our own filthy water as again the water did not drain. To make matters worse, while preparing to check out this morning, there was a cockroach crawling up my wall. This is so unfortunate as I paid $644 dollars to have less than acceptable accommodations. I wasn’t able to call or get through customer relations. I really hope that someone chooses to identify these issues and correct them properly. It’s a nice area and sadly this definitely changed my perspective for future visits.

Lots of families cooking fire alarm went off, we had to leave and stand outside for a while