Montage Palmetto Bluff

Amazing stay for the 2nd year in a row. Beautiful property, wonderful food and exceptional service. Blessed to spend out family vacation here! We had 14 people from 11 to 87....there is something for everyone!

My family and I stayed here for the Christmas holiday and I was astonished at the lack of hospitality by a variety of staff members. Valet was rough and short with us. We arrived late after a long day of travel and at check in I asked if we could have a few waters and ice brought to the room. I even mentioned this request to valet when delivering luggage. After an hour called front desk. Next evening placed request for ride to Riverview restaurant. Ride did not show and we walked late to reservation. Riverview restaurant waitress went out of her way to avoid serving our table and she spent most of her time gossiping with staff about patrons. Waitress did not check in on us .No offering of drinks or desserts. Because of the terrible behavior of staff we cut short our Christmas dinner and left. We asked for vegetarian options as mentioned on the Montage website but found restaurants at hotel do not accommodate requests. I also called ahead of our trip and was assured by concierge the chef would accommodate. Didn’t happen. They need to remove that statement.Worst service I have experienced. We have stayed at Montage locations in Mexico and California and the experiences have been fantastic. That prompted us to stay at Palmetto Bluffs. The property is wonderful but staff and management need to step it up to Montage standards.

The service was exceptional from the valets to the front desk to the golf cart drivers to the staff at all of the restaurants, everyone was warm, friendly competent and so very helpful. The property is absolutely beautiful, well maintained and has so many activities for all ages. We had 14 people for a family vacation aged 10-86 and everyone loved the trip and can't wait to go back. Lindsey, the photographer on site, did an exceptional job of capturing our family. Would highly recommend the hotel! 10 out of 10 !

This property is in the top 4 of hotels I have stayed in and we travel frequently! This property is stunning and we will be back. They think of every added thing they can to enhance your stay. This place is great for families and kids. They have SO many activities. Lastly, this was some of the best service we have ever had! Would highly recommend.

Beautiful fun family resort. Very kid friendly! Have to inquire about all the happenings because we weren’t aware upon check in.