Hyatt Centric Center City Philadelphia

The hotel is beautiful and the rooms are very quaint. We loved the shower in the room it was spacious and so comforting. We ordered room service for breakfast as we had to attend a funeral. The food was hot and fresh and delicious. We drive 23 hours from Florida to attend a funeral for my grandmother, upon arriving we were advised that our vehicle was too large for valet parking. No where on the website does it specify that certain SUVs would not be accepted. We specifically choose this hotel because of the Valet parking. The attendants at the front desk did not provide much guidance on places we could park. Being from Florida and driving 13+ hours and arriving at 9pm at night, you would think more assistance would have been given as we are not from Philly and pretty sure this was not the first time this hotel was met with this issue. Lastly, we were awaken at 2am to evacuate the hotel by the fire alarm. We had to walk down 7 flights of steps and my other party had to go down 13 flights of steps with a toddler in the middle of the night. As all the hotel guests gathered outside there were fire trucks and firemen with axes coming in and out the building. Not one Hyatt personel offered any information or ETA. Once the alarm went off we proceeded back to our rooms again with no guidance from any of the Hyatt management or staff. We later discovered from overhearing a housekeeper speaking that there was a flood on the 4th floor. This was not a reason to evacuate the ENTIRE hotel

Hotel great needs better kid options for food.

After reading all reviews, I reserved this hotel. I was wondering how this hotel got 4 stars! Stuff were nice, but location was terrible bcs of a lot of homeless around, and some young guys who were covered their face with palestinian keffiyeh in the park near hotel. We prefered to stay in our room in the evening. The room was uncomfortable for a family with little kids. There was only one chair in the room with 2 queen beds, toillette and sink were in two separated rooms, it means after using wc you need to open the door and go to other room for washing your hands.

This was the perfect hotel for my family’s stay in Philadelphia. Centrally located in a cute neighborhood with everything we needed in walking distance. The staff was super friendly and accommodating. The room was spacious and clean and perfect. Everything was excellent!

Wasn’t there but only to sleep bc we were visiting family but our room was clean , staff and valet very friendly. Will stay again

Second time staying. Great customer service, My family was able to check out a little later so we could catch the lights show at Macys at 10:30am before leaving. Room was clean- shower delightful and beds comfortable! Top tip, the line for valet from the hotel parking was really long- consider using the Laz parking lot across the street. It’s cheaper and took a few mins to have our car delivered to us.

The only complaint is the design of the room. Would have liked a pocket door on both parts of the bathroom. Traveling with older children family members needed privacy which was difficult to manage. But over all good place to stay for a quick trip to the city! And the breakfast was excellent!! Cool post modern decor!

Perfect location for family fun and great dining.

Great location, nice views of the city. The hotel was aesthetically pleasing and the staff were very friendly and helpful, they even have their own list of recommended dining options broken up into categories. The only thing that was odd was the bathroom setup, no door to enclose the showering space and our bathroom door would not close/lock at all. Luckily my best friend and I have been through childbirth together so it didn’t phase us much but the bathroom door should really be fixed. Overall a great stay for a quick trip. Enjoyed walking around rittenhouse square and found he best coffee shop, Vibrant coffee is a must!

I was in Philadelphia for a family medical emergency. My stay was convenient to the medical institution, safe, clean and room was nice!