The Westin Philadelphia

Had to book last minute after a cancelled flight. Booked a room with 2 queen beds at 10pm. Arrived at 1am, was told they had been sold out of 2 bed rooms for at least a week and all they had was a king bed with a pullout couch. For our family of 4 (2 teenagers). If the only room available at the time of booking was a king room, we would have booked at another hotel. I chatted with hotels.com customer service and they were not at all helpful. They tried to blame us for arriving late even though hotel staff said they hadn’t had double rooms available for at least a week. We won’t book through hotels.com again as we can’t trust their listings or their customer service.

Stayed here with family starting Jan 1. Service had been slow according to staff but service was top notch. Front desk was very welcoming and courteous. They made recommendations on where to eat around the hotel but unfortunately most were closed due to the holiday. The breakfast offered at their restaurant was amazing. The quality and presentation of food was like no other I have seen. The waitresses and servers were the friendliest of people. Central to places we wanted to visit. The hotel conveniently has a door which leads into the shopping mall next door. Overall, this was a great start to our trip by staying here. Everything from the entry to the hotel and common areas were very charming. Beds were very comfortable and room with 1 bed and fold out couch had ample space for us. Our heating system was quiet enough where we were able to get a good nights sleep. I would book this hotel in a heartbeat on my next visit to Philadelphia.

We were in town for a concert and had a great experience as a family at this hotel. Everyone was friendly ans helpful.

stayed with family and was a smooth stay for us. Thanks!

I brought my family and dog to the hotel for a quick weekend getaway. Please note for those traveling with dogs that they have a very strict policy concerning dogs. Currently you must take the dog with you when you leave the hotel or hire a dog sitter. We hired a dog sitter to watch him while we went out to dinner. The hotel itself had everything we needed and was very accommodating. We would definitely stay again.