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Hampton Inn & Suites Wilkes-Barre/Scranton

2 1/2 star hotel
Kids stay free
Connecting rooms
9.2/10 Wonderful
(1007 verified Hotels.com guest reviews)
See verified family reviews (9)

generated by AI based on family reviews

Overview

The Hampton Inn & Suites Wilkes-Barre/Scranton is a great option for families. Guests consistently praise the friendly and helpful staff, who go above and beyond to ensure a comfortable stay. The hotel boasts a pool and hot tub, a popular amenity for children, and offers a complimentary breakfast. Rooms are described as comfortable and clean. While some guests have noted minor issues with room odour and a previous incident involving a lack of available rooms, the overwhelmingly positive feedback highlights the hotel's strengths in terms of family-friendliness and customer service.

Guest highlights

The pool and hot tub were a particular hit with the kids.
The friendly and helpful staff.
The complimentary breakfast was well-received.
The comfortable and clean rooms.

About the hotel

Along with an indoor pool, this smoke-free hotel has a fitness center and a snack bar/deli. Free on-the-go breakfast is provided, as well as free WiFi in public areas, free self parking, and a free area shuttle. Other amenities include a 24-hour business center, a spa tub, and coffee/tea in a common area.

Nearby attractions

Located in Wilkes-Barre, Hampton Inn & Suites Wilkes-Barre/Scranton is in the business district and near the airport. Check out an event or a game at Mohegan Sun Arena, and consider making time for Montage Mountain Waterpark, a top attraction not to be missed. Spend some time exploring the area's activities, including skiing, snowboarding, and golfing.

Popular amenities

Family friendly

Free area shuttle
Free cribs/infant beds
Free rollaway/extra beds
Indoor pool
Laundry facilities
Snack bar/deli

Wifi

Available in all rooms: free wifi and wired internet
Available in some public areas: free wifi and wired internet

Food and drink

Coffee/tea in common area(s)
Free on-the-go breakfast available daily 6:00 am–10:00 am

Guest services

24-hour front desk
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Multilingual staff

Accessibility

Accessible bathroom (select rooms)
Assistive listening devices available
Braille signage
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Lever door handles
Phone accessibility kit
Roll-in shower (select rooms)
Stair-free path to entrance
Vibrating pillow alarm
Visual fire alarm
Well-lit path to entrance
Wheelchair-accessible business center
Wheelchair-accessible concierge desk
Wheelchair-accessible fitness center
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible van parking

Things to do

Fitness center
Indoor pool
Spa tub

Outdoor

Outdoor furniture
Terrace

Conveniences

Elevator
Free newspapers in lobby
Front-desk safe

More

Smoke-free property
Tv in lobby

Nearest Airport

Airplane
Wilkes-Barre/Scranton International Airport
16 km from this hotel
map

Reviews that mention...

Family Reviews

for Hampton Inn & Suites Wilkes-Barre/Scranton
star-fullstar-fullstar-fullstar-fullstar-empty

4 out of 5 stars

9 reviews

Review data

5 star reviews

78%

4 star reviews

0%

3 star reviews

0%

2 star reviews

11%

1 star reviews

11%

We have selected a sample of reviews which reflect what families have said about Hampton Inn & Suites Wilkes-Barre/Scranton

Latest reviews (9)

M

Micaela

24 Apr 2024 - 26 Apr 2024
reviewed on hcom

5 out of 5 stars

I had booked at a different Hampton inn nearby and noted when I reserved that the pool and hot tub were kind of key (kids). The other location very kindly notified me that the hot tub wasn’t working the morning of our arrival and I was able to book here instead with no cancellation fee. It was great - all I need for an affordable mini vacation with my kids. Beds were comfy, shower was hot, staff was kind and relaxed, breakfast was varied, and there’s always coffee. We did a long hike at Ricketts glen and the pool and hot tub were a great treat at the end of the day. Honestly don’t need anything more.
M

Maria

Invalid Date - Invalid Date
reviewed on expedia

5 out of 5 stars

Everything was great. The only issue I had experienced was the man at the front desk was complaining about children being loud in the pool area, but had a group of adults drinking and being loud and obnoxious in the lobby in front of him. Thought it seemed odd and couldn’t have been about the volume level, rather something else, but anywho. Otherwise was great and all other staff was very courteous and friendly.
E

Elmas

31 Dec 2023 - 1 Jan 2024
reviewed on expedia

5 out of 5 stars

We liked the property. My kids enjoyed to pool and hot tub. Also, it has gym saloon and the gym saloons open 6 am to midnight. Pool time is open 8 am to 10 pm. Their staffs are very polite and helpful. Breakfast time start 6 am until 10 am. Everything is good. Thank you for everything.
A

ALEXANDRA

30 Oct 2023 - 31 Oct 2023
reviewed on travelocity

5 out of 5 stars

The staff at check-in were wonderful! They were so gentle and sweet to my children.
M

Michael

5 Aug 2023 - 6 Aug 2023
reviewed on travelocity

5 out of 5 stars

I called to let them know we'd be arriving for a late check in and that we would need a roll-away bed. The bed was already placed in our room and ready to be slept in when we arrived about 12:30 am. It was perfect that we didn't have to wait because our kids were super tired! Would definitely stay again....close to freeway, super clean and accommodating!
B

Brian

25 Feb 2023 - 26 Feb 2023
reviewed on hcom

5 out of 5 stars

The staff was very welcoming and friendly. The room was very comfortable and clean! The kids loved the pool area as well. The breakfast was very satisfying as well for being complimentary. Will definitely stay here again on our next trip to Wilkes Barre.
A

28 Jun 2022 - 29 Jun 2022
reviewed on hcom

1 out of 5 stars

We arrived and they only had one room with a king sized bed. There were no other rooms available in the hotel or in their partner hotel. After some phone calls the receptionist (Emily) did find a Fairfield Inn 2 miles away with availability but it was midnight by the time we got there with my family of 5. It was not nearly as nice and cost $40 more than my original reservation.
A

18 Jun 2022 - 19 Jun 2022
reviewed on hcom

2 out of 5 stars

We must’ve drawn the short straw and got a room that stunk. We were offered another room but it didn’t smell much better. It was late and the kids were already asleep, so we stayed. The next morning, the manager told me the room we were in had been smoked in a while back (smoke-free hotel) and they were still having trouble getting the smell out…which is exactly what it smelled like - harsh smelly chemicals over old smoke. She was kind enough to comp the room, but I had a headache and itchy eyes for hours after we left. It’s probably a decent place otherwise, but plan to arrive early enough to go somewhere else if the room stinks.
A

Invalid Date - Invalid Date
reviewed on orbitz

5 out of 5 stars

Stayed here two nights in Aug. with three children. Very nice hotel!! Very Clean!!! The staff was awesome and very attentive! Would stay here again!
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