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Lancaster Marriott at Penn Square

3 1/2 star hotel
Connecting rooms
8.8/10 Excellent
(1002 verified Hotels.com guest reviews)
See verified family reviews (6)

generated by AI based on family reviews

Overview

The Lancaster Marriott at Penn Square is a centrally located hotel in downtown Lancaster, offering convenient access to various attractions and amenities. While some guests noted that parking is not free and the room locks could be improved, many praised the wonderful staff who went above and beyond to accommodate guests' requests, particularly families with young children. Families should be aware that the hotel is connected to a convention centre which may host events that might impact noise levels. The hotel offers varied menus in its restaurant and has a large lobby area suitable for meetings.

Guest highlights

The exceptional staff, going above and beyond to accommodate family needs.
The varied menus and excellent food in the hotel restaurant.
The convenient location in downtown Lancaster, close to attractions and amenities.

About the hotel

Along with 3 restaurants, this smoke-free hotel has a full-service spa and 2 bars/lounges. Additionally, a fitness center, a snack bar/deli, and a 24-hour business center are onsite.

Nearby attractions

Located in Historic Downtown Lancaster neighborhood, Lancaster Marriott at Penn Square is connected to the convention center. Travelers eager for a bit of culture can stop by American Music Theatre Lancaster, while those who have shopping on the agenda may want to visit Central Market and Rockvale Outlets. Lancaster Science Factory and North Museum of Natural History are also worth visiting. Spend some time exploring the area's activities, including outlet shopping. Guests appreciate the hotel's central location.

Popular amenities

Family friendly

Free cribs/infant beds
Free rollaway/extra beds
Laundry facilities
Mini-fridge
Snack bar/deli

Wifi

Available in all rooms: wifi (usd 12.95 per day), wired internet (surcharge)
Available in some public areas: wifi (usd 3.95 per hour)

Food and drink

2 bars/lounges
3 restaurants and 1 coffee shop/cafe
Buffet breakfast available for a fee 6:30 am–10:00 am on weekdays and 7:00 am–11:00 am on weekends: usd 12.95-27.95 per person

Spa

Aromatherapy
Body scrubs
Body treatments
Body wraps
Facials
Hydrotherapy
Massages
Sauna
Spa tub

Guest services

24-hour front desk
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage

Accessibility

Accessible bathroom (select rooms)
Assistive listening devices available
Assistive listening devices in meeting rooms
Braille signage
Grab bar near toilet
Handrails in stairways
Height-adjustable showerhead
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Lever door handles
Low-height door lock
Low-height electrical outlets in bathroom
Low-height view port in door
Pool access ramp on site
Pool hoist on site
Roll-in shower (select rooms)
Stair-free path to entrance
Visual fire alarm
Well-lit path to entrance
Wheelchair-accessible business center
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchairs available on site

Things to do

Fitness center
Full-service spa
Shopping

Outdoor

Terrace

Conveniences

Atm/banking services
Ballroom
Elevator
Free newspapers in lobby
Front-desk safe
Gift shop/newsstand

More

Smoke-free property

Nearest Airports

Airplane
Harrisburg International Airport
42 km from this hotel
Philadelphia International Airport
92 km from this hotel
map

Reviews that mention...

Family Reviews

for Lancaster Marriott at Penn Square
star-fullstar-fullstar-fullstar-fullstar-empty

4.5 out of 5 stars

6 reviews

Review data

5 star reviews

67%

4 star reviews

33%

3 star reviews

0%

2 star reviews

0%

1 star reviews

0%

We have selected a sample of reviews which reflect what families have said about Lancaster Marriott at Penn Square

Latest reviews (6)

J

Jen

15 Mar 2024 - 17 Mar 2024
reviewed on hcom

4 out of 5 stars

The hotel itself was great! The staff were very helpful. Unfortunately, we were not warned that a cheerleading competition would be there. The elevator took forever and kids were screaming and yelling, running up and down the halls, knocking on our door over and over. We got no sleep for 2 nights.
M

Michael

12 Aug 2023 - 13 Aug 2023
reviewed on orbitz

4 out of 5 stars

I would’ve rated them higher except for the fact that parking is not free ($15/night) for such a high-end hotel that’s weird. Also, our room lock wouldn’t work at night and we had to wait for the maintenance guy to come (who was great by the way but was busy with a previous project so took a while to show up). The lock needed a better change and to be re-programmed which took a while. Inconvenient when you’re trying to put 2 kids to sleep
J

Jonathan

27 Jan 2023 - 28 Jan 2023
reviewed on hcom

5 out of 5 stars

Great experience. Staff are wonderful. Beds are small, and there are no vending machines, if your traveling with children, bring snacks. The Starbucks closes early.
C

Christopher

6 Jan 2023 - 7 Jan 2023
reviewed on hcom

5 out of 5 stars

We stayed one night for a family event in Lancaster. Very nice and clean room and the since the hotel is a part of a convention center there were plenty of amenities. And, it is in the center of everything in downtown Lancaster
B

Brent

23 Nov 2022 - 26 Nov 2022
reviewed on orbitz

5 out of 5 stars

We were disappointed that the pool area was being renovated. Also that our family of 5 was unable to stay in one room.
A

ALZ

21 Dec 2019 - 22 Dec 2019
reviewed on expedia

5 out of 5 stars

The staff; check-in, wait staff, events staff (who helped with a reservation for 15 for dinner), all went above and beyond to accommodate our groups requests for early check-in, additions to restaurant reservations and patience with three children under the age of 6. The lobby area was a perfect place to hold our few meetings, food was excellent, menus varied and presentations wonderful. More than any of us expected from downtown, reasonably priced hotel. We will return for a yearly family gathering.
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