TownePlace Suites Harrisburg Hershey

Just needed to stay over after visiting family in Ohio. Nice, peaceful location. Would definitely stay again.

I booked this hotel for my daughter’s dance competition at Hershey Lodge. Everything I needed from grocery store to a restaurant was 5-15 minutes away driving. There’s a mall and a gas station across the street which was convenient. Breakfast was basic but enough for my little ones. Waffle maker, eggs, a choice of meat either bacon or sausage, yogurt, oatmeal, bagels, English muffins and a variety of muffins. The only thing is that breakfast ended kind of early (9am during the week and 10am on weekends) for days we wanted to sleep in but the staff were gracious enough to give us muffins. There’s tea and coffee in lobby 24 hours. The pool was at a good temperature. The hot tub jets weren’t working but it was still hot and enjoyable. All staff were nice and friendly. The room was the perfect size for family of 4. The room had 2 pots, glass cups, bowls and plates, sterling silver utensils, serving utensils, dish soap, dishwasher pod, new sponge, roll of paper towel and a drying cloth. The only thing I had to bring was seasoning. The bathroom had body wash, shampoo and conditioner as well as a blow dryer. The closet was a decent size for us. All of our suitcases fit in there and the hanging rack was high enough that it didn’t interfere with the suitcases. Iron and ironing board was also included. The steam didn’t work on our iron but I didn’t really need it. They clean every other day unless you request otherwise. I’d stay here again.

Definitely great for families. Pool and hut tub were clean. There were always fresh towels pool side. Staff from morning to night were always helpful and Courteous.

We reserved our room to be with our son's soccer team for a tournament and on arrival we were informed there was a "system glitch" despite confirmation that they had our reservation that was also confirmed on my phone. Approximately an hour later we were told that the people in our "assigned room" were refusing to leave with assistant manager indicating they were upgraded the day prior and did not want to change and the other individual at the desk indicating they were refusing to check out. As we awaited a call back from the manager that was promised to us from assistant manager we went to dinner with our team and 5 hours later we still did not have a room with the only offer of a studio that slept 2 in a queen bed stating "we can give you blankets for the floor" for the other 2 (traveling 2 adults, 2 children). In the meantime, we were never contacted but he manager due to "bad cell service", watched the assistant manager check in MANY other guests whose "assigned rooms" were available, and were threatened to have the police called on us as we were raising our voices and "very insistent". The service was terrible from the assistant manager and other staff as they were "checking on our room" and we saw them on cell phones, having pizza delivered, and generally disappearing to the back office for 45 minutes on two occasions to the point where other guests standing at the desk had to call the hotel to get them to come to provide service.

Great for our family of 5.

The staff was amazing and so friendly. They made my family feel very welcome.

My family enjoyed there time there

The young lady at the desk during checkin was great… friendly, efficient and knowledgeable of the questions I had asked. The hotel was very quiet even though there were many families with young kids.

The stay was perfect for my family to visit Hershey. However, Kami is the one who took it over the top. For Easter she planned an egg hunt and had candy for the kids.

We had a 9 hour drive before arriving to the hotel. The concierge, I believe her name was Cammy, was very warm and friendly with a million dollar smile. Exactly the person you want to deal with after a 9 hour drive. The room was very clean and comfortable. Great amenities. We had 2 rooms for our family. We came fown from Massachusetts to visit Hershey park. Very family friendly. All the staff were great. We had a few requests and they were great about accommodating us. This was the best hotel I’ve ever stayed at due to the staff. Great rates. If we come back to Harrisburg we will definitely be staying here again.