TownePlace Suites by Marriott - Millcreek Mall

Hotel was very clean, staff was very friendly, convenient location (although hidden behind other hotels) and reasonable price. Points off for the inconvenient room set up (the closet and only mirrors were in the bathroom, so if it's in use other guests are out of luck), and the sofa "bed" (instead of a traditional pull out bed the couch unfolded to provide a flat surface, then you needed to get a large foam pad from the front desk to serve as a "mattress"). In addition there were no sheets or blankets in the room for the sofa "bed" and I was too tired to go to the front desk again so I just slept on the couch. Not deal breakers, just annoying if traveling with a family.

The staff were unresponsive when told of the noise of kids from a Hockey tournament running in the halls and stairwells at night

The staff was incredibly helpful and friendly. Our family really enjoyed staying there.

This was a convenient spot to stay, close to family we were visiting. Clean, quiet rooms, staff at front desk and throughout the hotel were friendly and welcoming. Housekeeping services are not fully available - we said yes when asked at check-in if we would like housekeeping. No housekeeping was provided the first day, second day we asked for it on our way out in the morning around 10am. We returned at 2:00pm and the room was the same. We checked at the front desk who told us housekeeping was still coming; someone came and dropped off a stack of towels and washcloths. We emptied our garbage and left it outside the room; it was picked up pretty quickly as it was gone when we left again for dinner. Other than that, we we enjoyed our stay and would stay there again. Housekeeping was a small issue - the room was clean at check-in, it was well-priced and close to family.

Staff was great! Melanie was WONDERFUL, helpful, and welcoming! My family was traveling with a newborn. We had a one bedroom suite. It was perfect! It was quiet too. Very spacious, clean, loved the kitchen, and most importantly this area was safe!!!! Amenities were great, all around a positive experience! We will be back!