Home2 Suites by Hilton Erie, PA

Very nice hotel. There were a couple of issues worth pointing out. 1) Garbage was left at the elevator for two days. Two full bags and the trash container was running over. 2) The bathroom door is a pocket door, which is nice, but it was very hard to open and close. There is no way a child could open or close it....needed work.

Clean - comfortable beds - hot water were the best Was not quiet - people above our room - children were running all night long .

From the start our experience wasn’t pleasant. We had booked a long weekend vacation, as soon as we got there began the issues. They double booked our room mind you I paid $800+ for a suite, so their solution was to split my family into two rooms with the promise that our suite would be ready the next day. The next day came I returned to the desk to check on the room and they said it was cleared and cleaned that I needed to move our stuff their as they had booked the two rooms they gave us. I got the new room key and gathered a few handfuls of our stuff to start moving opened the door to the new room and it was in fact not cleared and had someone sleeping in the bed. After more confusion on their part they found us a suite that was “cleaned” and ready to go. The suite had not been restocked of anything and hardly cleaned to make matters worse the family of what I can only assume of 100 in the room next door carried on until after midnight making it difficult to sleep for my pregnant wife and one year old. I was told I was going to get a discount but never received it. My one year old spilled his drink in a tiny spot and when it was wiped up the paper towel was black so it shows the floors aren’t ever cleaned. There was only one remote for both tv’s we had to share. The blind in the bedroom did not work. The air conditioner had sticky soda all over it with dead bugs. The paper towels were out, shampoo was empty, and no blow dryer or towels.

They cancelled my reservation, I paid for my stay a week before. The staff in the hotel was rude. I reached the hotel at 2.00 am along with my family, they considered it as a no show, without informing the customer they cancelled the reservation. And Expedia did not act on it when it was exclated to them. Expedia claimed that they are just a travel agent they can not do anything on it. Then I spoke to one of the managers in Expedia he completely understood my situation and confirmed that he will process full refund. Expedia should not consider this sort of business relationship with these sort of hotels. Where there is no ethics and lack in professional.

We stayed for two nights. The room was nice until the next morning when there was no power. We informed the front desk and after a few attempts they were not able to resolve the problem and asked us to pack luggage and moved us to a different room on another floor. When we spoke to the property manager, he told us that there was maintenance in the area, surprisingly on a weekend. The pool was also cold and not available until after the weekend, which is sad as kids couldn’t go out because of snow.

Great place to stay! Would recommend family and friends to stay there. Overall everything was great!

Apparently they changed their computers the week we arrived so the check-in wasn't a great experience that day. No need to get into the grimy details. The manager came in, on her day off, to assist. This negative start turned into a very nice experience at Home2 Suites afterall ! Upon arrival there's ample parking. The rooms are small but cozy and hold a mini fridge, sink, microwave and dishwasher. The pool was convenient for after 'Splash Lagoon activities.' You could walk to Splash and see it from the Hotel. There's plenty of food, restaurants, gas stations, shopping and other hotels in the immediate area. The casino is 5 minutes away, cocktails cost money. The morning breakfast available was: make your own waffles, cereal, hard boiled eggs, yogurt, juices, coffee, baked goods, bagel, toasts, fruit, snack bars, etc.. Nice savings versus going out to breakfast! The dining area was a few small table and one long community table. I found it comfortable. Their were only 4 floors and mostly family. Pets were welcomed.

We stayed here for a hockey tournament. The proximity to the rink couldn’t be beat. Our hotel room was decent except for the couch in our room was ripped, worn and so disgusting looking we had to cover it with two sheets before using. The other very annoying thing was the pool noise could be heard through the walls and into our room. Because it was a hockey tournament there were a ton of kids swimming and that went well into the late evening hours. 11-11:30pm. Other than that - the hotel served its purpose and the big spacious room was perfect for our family on a hockey tournament.

Great overnight stay. Spacious and comfortable for my family with lots of amenities .

The hotel itsself was nice, rooms were cozy. If you go to hotels for nice breakfast, this is probably one of the worst. They were always out of things, especially coffee, and breakfast sandwhiches. I was extreamly happy to have recycling in our room, and also they were everywhere in the hotel. We were a family of 6 who stayed 2 days, had to ask for extra towels, and also sheets. The pool area was nice. They are doing some construction.